Call Centre Representative

Hearing Solutions; Toronto; Remote; CAD 40,000 - 55,000; Full time

Job summary

Join a leading company as a Call Centre Representative, where you'll be the first point of contact for patients. This fully remote role involves scheduling appointments, driving sales, and ensuring high service standards. You'll receive ongoing training and comprehensive benefits while making a meaningful impact in patients' lives.

Benefits

Fully Remote Position

Ongoing training

Comprehensive benefits

Incentive programs

Positive work environment

Qualifications

• 1+ years of experience in outbound calling or high-volume sales.
• Proven ability to build value in appointments and foster client trust.

Responsibilities

• Make proactive outbound calls to schedule appointments.
• Drive sales by promoting offers and discussing hearing solutions.
• Maintain accurate client records in the appointment system.

Skills

Communication

Sales

Customer Service

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Hearing Solutions

Human Resources Generalist at Hearing Solutions

Why Work at Hearing Solutions?

At Hearing Solutions, we connect people to the world of sound and help them hear what matters most. As a Call Centre Representative, you will play a key role in delivering exceptional hearing care, being the first point of contact for patients booking appointments. Your friendly voice and professional demeanor will shape the initial experience for new patients and help existing ones maintain their hearing health with regular visits.

This role is ideal for someone with phone sales experience who excels in providing exceptional customer experiences and enjoys making a difference in others’ lives. You’ll be working in a fast-paced call center environment, ensuring efficient scheduling and smooth coordination for our patients.

What’s in it for you?

• Fully Remote Position – Work from the comfort of your home
• Ongoing training to set you up for success
• All necessary computer and phone equipment provided
• Comprehensive benefits, including medical and dental
• Incentive programs and company events/socials
• A positive and supportive work environment focused on growth
• The opportunity to make a meaningful impact in someone's life

What You Will Do

• Make proactive outbound calls to existing and prospective patients to schedule appointments with hearing professionals
• Drive sales by promoting offers, discussing hearing solutions, and scheduling appointments that meet patient needs
• Identify sales opportunities and assess client needs ensuring high service standards are maintained
• Consistently achieve and exceed KPIs and daily performance targets, contributing to team success
• Optimize clinic calendars to maximize appointment availability and efficiency
• Maintain accurate client records in our appointment system

What We Are Looking For

• 1+ years of experience in outbound calling, appointment scheduling, or a high-volume sales environment
• Proven ability to build value in appointments, overcome objections, and foster client trust
• Strong verbal and written communication skills
• Tech-savvy with the ability to quickly learn new tools and systems
• Highly motivated and goal-oriented, with a proven track record of meeting sales targets
• A passion for helping others and making a difference in their lives

As part of our hiring process, we require applicants to complete a 15-minute online assessment.

https://www.ondemandassessment.com/link/index/JB-KA9RG4UYK

Hearing Solutions is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service and Sales

Industries

• Hospitals and Health Care and Medical Equipment Manufacturing

Referrals increase your chances of interviewing at Hearing Solutions by 2x

Get notified about new Call Center Representative jobs in Toronto, Ontario, Canada.