customer service supervisor - retail

Government of Canada; Vancouver; On-site; CAD 45,000 - 60,000; Full time

Job summary

The Government of Canada is seeking a Retail Supervisor to oversee staff and operations in a retail service establishment. The role involves training staff, managing inventory, and ensuring customer satisfaction. Ideal candidates will have strong leadership skills and experience in cannabis processing. This position requires on-site work with no remote options available.

Benefits

Dental plan

Health care plan

Vision care benefits

Qualifications

• 2 to 3 years of experience in operations.
• Experience in cannabis processing.

Responsibilities

• Supervise and train staff, assign duties, and manage inventory.
• Resolve customer issues and maintain sales operations.

Skills

Client focus

Leadership

Excellent oral communication

Team player

Education

Secondary (high) school graduation certificate

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work site environment

• Non-smoking
• Air conditioned

Work setting

• Retail service establishment
• Retail business

Responsibilities Tasks

• Supervise staff (apprentices, stages hands, design team, etc.)
• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Order merchandise
• Sell merchandise
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers
• Coaching
• Greet customers

Supervision

• 11-15 people
• Retail salespersons and sales clerks

Experience and specialization Area of work experience

• Operations

Area of specialization

• Cannabis processing

Additional information Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Reliability
• Team player
• Dependability
• Initiative
• Ability to multitask
• Leadership

Benefits Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Other benefits

• Other benefits