Team Leader, Service Team

The J.M. Smucker Co.; Ontario; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A leading company in the food industry is seeking a Field Manager to oversee equipment installations and service repairs. The role involves managing a technician team, ensuring compliance with service standards, and maintaining customer relations. Ideal candidates should have technical experience, excellent communication skills, and a valid driver’s license. Join a collaborative and inclusive environment where you can thrive and contribute to the company's growth.

Qualifications

• At least 3 years of technical experience.
• Preferred experience in electrical, plumbing, appliance repair, or refrigeration.

Responsibilities

• Supervise and manage technician and SP workload.
• Perform troubleshooting, training, repairs, programming, and preventive maintenance on equipment.
• Travel to customer sites and develop good customer relations.

Skills

Communication

Leadership

Self-motivation

Job description

Smucker Foods of Canada Corp. is a subsidiary of The J.M. Smucker Co. For more than 125 years, The J.M. Smucker Co. has been trusted to deliver quality food consumers trust for themselves and their families. Guided by a vision to engage, delight, and inspire consumers by building brands they love and leading in growing categories, Smucker has grown to be a well-respected North American marketer and manufacturer with a balanced portfolio of leading and emerging, on-trend brands. This includes offering beloved brands such as Jif, Folgers, and Milk-Bone, as well as leading brands exclusive to Canada including Robin Hood, Five Roses, and Carnation.

At Smucker, we provide a nurturing, collaborative, and inclusive environment, giving each employee the opportunity to contribute and thrive in their own unique way. We want you to become part of the Smucker Family; to become part of our journey of growth and thriving together. Join Smucker and experience a place where everyone can be their whole self, is respected, included, and treated equitably, has a voice, and can make an impact.

Our Company remains rooted in the values established at our founding and as defined by our Basic and Our Commitment to Each Other. For more information about our Company, visit.

Position Details

Title: Field Manager

Location:

Reports To: [Specify supervisor or department]

Position Summary

• Responsible for performing equipment installations and movements, preventative maintenance, parts ordering, and service repairs on coffee/beverage dispensing equipment for a designated customer base.
• Supervise Service Technician team and Service Partners (SP).

Essential Job Functions

• Supervise and manage technician and SP workload and workflow, ensuring timely completion of dispatched calls within the geographical area.
• Support system operations & approve equipment replacements.
• Monitor and report on KPI metrics.
• Maintain and control spare parts inventory following company guidelines for reordering.
• Maintain company vehicle in a safe and appropriate manner, following highway safety regulations.
• Manage consignment parts for internal techs and SP.
• Delegate tasks and set deadlines.
• Ensure service activities meet all SOPs and are compliant with policies and processes.
• Perform troubleshooting, training, repairs, programming, and preventive maintenance on coffee/beverage equipment in the field.
• Perform scheduled and unscheduled service activities, including service calls, food show events, installations, and removals.
• Participate in ‘On Call’ service rotation, providing after-hours and weekend/long weekend service, carrying a company communication device.
• Travel to customer sites, develop good customer relations, and provide assistance and training as needed.
• Create an inspiring team environment with cross-functional teams and open communication based on Smucker's core beliefs.

Qualifications

• At least 3 years of technical experience.
• Preferred experience in electrical, plumbing, appliance repair, or refrigeration.
• Valid driver’s license and a clean driving record; background check required.
• Able to lift up to 100 lbs.
• Excellent communication and leadership skills.
• Willing to participate in ‘On Call’ rotation and Food show events, with overtime if needed.
• Self-motivated, able to prioritize and make job-related decisions.
• Ability to work independently with minimal supervision.
• Willing to travel approximately 10% of the time.
• Eager to learn and take on new tasks and responsibilities.

Smucker Foods of Canada Corp. values diversity in the workplace. Accommodations are available upon request for candidates participating in all aspects of the selection process.

We encourage all qualified candidates to apply; however, only those invited for an interview will be contacted.