May 21, 2025 Employee Services Advisor Niagara Falls, ON, Canada

Walkerind; Niagara Falls; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

Walkerind is seeking an Employee Services Advisor to join their Human Resources team in Niagara Falls. This role involves maintaining employee databases, supporting payroll processes, and providing exceptional service to employees and managers. The ideal candidate will have a background in HR, strong organizational skills, and a commitment to supporting a diverse workplace.

Benefits

Comprehensive total rewards package

Flexible work arrangements

Two paid volunteer days annually

Qualifications

• 6-12 months of HR-related experience, ideally in payroll or benefits administration.
• Valid Ontario G Class Driver’s License and access to a vehicle.
• Experience with group benefit and pension plan administration.

Responsibilities

• Maintaining and updating employee databases and payroll information.
• Supporting payroll processes and addressing errors.
• Responding to employee inquiries regarding benefits and payroll.

Skills

Organizational skills

Attention to detail

Problem-solving

Education

Two+ year post-secondary diploma or degree in Human Resources

Job description

Working at Walker

At Walker, your contribution matters. Become part of a team you can count on and where your health and safety are our priority. Our team of more than 1200 people work in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions chemistries.We are a fifth-generation, family-owned company founded in 1887, operating from our base in the Niagara Region with facilities across Canada and the United States.We care about the environment, each other, and our neighbours, and give back to our communities.Join us on our journey to build a sustainable future, together.

About the Job

Are you detail-oriented, organized, and passionate about supporting employee services? We’re looking for a dynamic Employee Services Advisor to play a critical role in our Human Resources team. In this role, you’ll be the go-to person for employee service center support, ensuring data integrity and exceptional customer service for our employees, managers, and HR team. You’ll collaborate closely with Payroll and IT to resolve issues swiftly and accurately, helping to ensure our team members are paid on time and with precision.

Location: This role is based at our Head Office in Niagara Falls, with the flexibility to work remotely up to two days a week. You’ll report directly to the Director of Total Rewards.

What You’ll Be Doing

• Maintaining and updating employee databases, payroll information, and other key data systems, ensuring accuracy and completeness.
• Supporting payroll processes by addressing errors and ensuring timely corrections, especially during year-end processes.
• Responding to employee inquiries regarding group benefits, pension plans, and payroll-related questions, providing accurate and timely assistance.
• Correcting errors regarding earnings accuracy and regular and year-end payroll processes (i.e., car allowance/excess mileage), including electronic & hard files.
• Maintaining the Oracle absence module (vacation, floater, volunteer, training time, buy-vacation program) and coordinating related periodic and annual communication.
• Enrolling new members, responding to inquiries and requests to ensure accurate/timely benefit plan and retirement plan administration, including preparing and issuing member communications. Liaising with third-party customer service representatives.
• Reconciling internal accrual systems and updating the system as needed with consultation of other internal key players. Participating in annual plan audits and regularly auditing systems to ensure data integrity.
• Creating various reports and analyses of data to support HR Business Partners & Managers as required.

Here’s What You Need

• Two+ year post-secondary diploma or degree in Human Resources studies or training/equivalent.
• 6-12 months of HR-related experience, ideally in payroll or benefits administration.
• A valid Ontario G Class Driver’s License in good standing and access to a vehicle for travel to local Walker sites.
• Experience with various aspects of group benefit and pension plan administration.
• Strong organizational skills with the ability to manage multiple tasks and deadlines effectively.
• Excellent attention to detail and discretion in handling confidential information.
• Basic critical thinking and problem-solving skills to resolve unique situations effectively.
• Proficiency in reading and interpreting policy, legislation, and procedure manuals.

What’s in it for you

• Being part of a team you can count on, with leaders who support your growth and success.
• A comprehensive total rewards package and benefits to support your wellbeing.
• Flexible work arrangements to maintain a healthy work-life balance.
• Opportunities to give back, including two paid volunteer days annually.

Ready to make a meaningful impact? Apply now and become a key player in our Employee Services team!

At Walker, your contribution matters. If you share our commitment to giving back to your community and caring about the environment we’d love to hear from you. Our workplaces strive to reflect the diversity of the communities in which we operate. We welcome applicationsfrom qualified candidates of all ethnicities, race, religions, gender identities and expression, Indigenous communities, and persons with disabilities.

Should you require any accommodation in applying for this role, or throughout the interview process, please let us know upon contact and we will collaborate with you to meet your needs.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.