Bilingual Service Desk Specialist

Bevertec; Ontario; Remote; CAD 50,000 - 65,000; Full time

Job summary

A leading company is seeking a Service Desk Specialist for a 12-month contract. This role involves supporting clients with IT issues, requiring strong technical support and excellent customer service skills. The position allows for remote work but requires proximity to a Sun Life office in Ontario for equipment pickup. Bilingualism in English and French is essential to cater to a diverse client base.

Qualifications

• Strong technical support experience.
• Background in a call center or service desk environment.
• Proven ability to build and maintain client relationships.

Responsibilities

• Resolve IT issues for Advisors and Assistants.
• Provide exceptional customer service to clients.
• Assist with password resets and software setup.

Skills

Bilingualism

Customer Service

Communication

Tools

Active Directory

ServiceNow

Windows 11

Job description

Job Description : Service Desk Specialist (Contract)

Be among the first 25 applicants 6 days ago

Direct message the job poster from Bevertec

The Advisor Technology Support (ATS) Team, part of our award-winning Service Desk, supports Advisors, Assistants, and Multi-Advisor Corporations across Canada. With team members in Ireland and Canada, we’re looking for passionate individuals who deliver exceptional customer service.

What We Do :

We help clients stay productive by resolving IT issues—ranging from password resets and software setup on laptops or phones to tackling more complex technical problems.

Key Information :

• Period : 12 months (possible extension or full-time conversion)
• Location : Remote work is acceptable; however, the candidate must be located near a Sun Life office in Toronto or Waterloo, ON, as equipment pickup will be required on-site.
• Call Centre or customer service positions : Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
• Work Hours : Monday to Friday, rotating shifts, including 8 AM–4 PM, 9 AM–5 PM, 10 AM–6 PM, 11 AM–7 PM, and 12 PM–8 PM.
• Background Check : Tier 2 background check is required.

Key Technologies :

• Active Directory
• ServiceNow
• Windows 11

Critical Must-Haves :

• Strong technical support experience
• Background in a call center or service desk environment
• Excellent customer service and communication skills
• Proven ability to build and maintain client relationships