Customer Service Team Leader

Essity; Oakville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in health and hygiene is seeking a Customer Service Team Leader who is fluent in French and English. This role involves overseeing the customer service department, ensuring high standards of performance, and collaborating with management. The ideal candidate has supervisory experience and strong conflict resolution skills. Join us to make a positive impact on well-being through innovative solutions.

Benefits

Collaborative and Caring Culture

Individual Learning & Career Growth

Health & Safety Priority

Sustainable Working Life

Qualifications

• 2-3 years supervisory experience in Customer Service.
• Fluent in English and French, written and verbal.

Responsibilities

• Supervise Customer Service department aligned with sales strategy.
• Ensure high performance and customer satisfaction.
• Manage team development and feedback.

Skills

Conflict Resolution

Customer Focus

Communication

Self-Motivated

Tools

SAP

Job description

Customer Service Team Leader, French and English Speaking

Who We Are

Essity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative brands in the areas of Professional Hygiene, Consumer Goods, and Health & Medical Solutions.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being. At Essity you will find a caring and compassionate culture where we remain grounded in our beliefs & behaviors.

At Essity: This Is What We Do

About the Role

Essity Health and Medical is looking for an experienced Customer Service Team Lead. The person we are looking for have the ability to see the overall picture as well as handling the details. You also have the ability to work and communicate to a lot of different functions within the organization. In daily business you need to take decisions, do priority setting and the job requires also that you handle many different tasks at the same time.

The position is based in Oakville.

While this role does not have direct reports you will also have a big part in the operational work in the department when it comes to daily tasks.

We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

What You Will Do

• To supervise and oversee the Customer Service department in line with sales strategy.
• Ensure efficient resource management and that the department always delivers a high standard of performance, enabling customer satisfaction and achievements of targets.
• Working in collaboration with the Commercial Development Manager, to motivate the customer service team; support and provide regular feedback, coaching and development to team members according to performance management.
• To oversee the operations of the department, ensuring targets are met and exceeded against all Key Performance Indicators and that the team delivers a high level of customer service.
• Ensure that all processes and procedures are constantly kept developed and up to date.
• Ensure all data is maintained and accurate on the systems utilized by the department and that the systems are used correctly and efficiently.
• Order entry of both custom and medical orders in P14 and P19 systems
• Running activity reports and review with Commercial Development Manager

Who You Are

• Minimum 2-3 years supervisory experience from Customer Service function.
• Strong conflict resolution skills
• SAP advanced competence required
• Languages: Fluent in English and French– written and verbal. Required

Other key competencies needed

• Customer focus and strong business acumen with strategic and analytical thinking skills
• Strong communication skills.
• You need to be self-motivated, take the initiative and proactively analyzing ways of working for efficiency

What We Can Offer You

At Essity, we believe in a Collaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and A Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Total Reward

Together, we are improving lives, every day.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

Application End Date: 27 May 2025 Job Requisition ID: Essity253721