Account Manager

Omnify - Home of LumiSheet; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the LED backlighting industry is seeking an experienced Account Manager to drive client success. The role involves fostering strong client relationships, ensuring satisfaction, and identifying growth opportunities. The ideal candidate will possess a strategic mindset and a passion for LED technology.

Benefits

Opportunities for professional growth and development

Supportive team environment

Competitive salary based on experience

Benefits package

Qualifications

• Minimum 2+ years of experience in account management or project coordination.
• Knowledge of the LED lighting industry and market trends is highly desirable.

Responsibilities

• Develop and maintain strong relationships with existing clients.
• Coordinate and oversee project timelines, ensuring adherence to deliverables.
• Monitor customer engagement and proactively identify upselling opportunities.

Skills

Communication

Negotiation

Interpersonal Skills

Education

Background in Electronics / Electrical Engineering

Tools

ERP

CRM

Ticketing Systems

Job description

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Omnify is a subsidiary of Lumify Inc., an industry leader in the high-end LED industry. Lumify is a dynamic and entrepreneurial company looking to expand and continue to lead multiple markets of the LED backlighting industry. The management team is led by a former Top 40 Under 40, and together we have a successful track record which has shaped industries and generated rapid growth. Today Omnify is building upon its core business and expanding into new market segments, manufacturing custom LED backlighting products for various top brands, such as Estee Lauder, LVH, Sephora, Ulta Beauty, Guess, Chanel, Michael Kors, to name a few. We also support leading architectural firms and our integrated strategic partners across North America.

Position Overview :

We are seeking a seasoned and results-driven Account Manager to support our lighting agent representatives and drive client success. This role is integral in fostering strong relationships with existing clients, ensuring customer satisfaction, and identifying opportunities for business growth. The ideal candidate will be a strategic thinker with a passion for LED lighting technology and a proven ability to manage client relationships effectively.

Key Responsibilities :

• Develop and maintain strong relationships with existing clients, ensuring high satisfaction and repeat business.
• Serve as the primary point of contact for lighting agent representatives and key stakeholders.
• Coordinate and oversee project timelines, ensuring adherence to deliverables and mitigating potential risks.
• Act as a liaison between project sales teams and clients, facilitating clear communication and issue resolution.
• Provide technical support and guidance, assisting clients with installation and integration of Omnify solutions.
• Collaborate with Sales, Product Management, and Production teams to advocate for customer needs and drive issue resolution.
• Monitor customer engagement and proactively identify upselling and cross-selling opportunities.
• Gather customer feedback to inform product enhancements and prioritize feature requests.
• Maintain accurate records of client interactions and activities within the CRM system.
• Stay informed on industry trends and the competitive landscape to provide strategic insights.
• Represent the company professionally, enhancing its reputation in the marketplace.

Qualifications :

• Minimum 2+ years of experience in account management, client relationship management, or project coordination.
• Knowledge of the LED lighting industry and market trends is highly desirable.
• Proven success in a corporate environment, working with all levels of management.
• Strong understanding of customer service best practices and client success strategies.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work both independently and collaboratively across teams to ensure successful client outcomes.
• Proficiency in ERP, CRM software, and ticketing systems.
• Proactive mindset with the ability to anticipate challenges and develop solutions.
• Background in Electronics / Electrical Engineering is a plus.

What We Offer :

• A challenging and rewarding role in a dynamic and growing company.
• Opportunities for professional growth and development.
• A supportive team environment and a culture of innovation.
• Competitive salary based on experience and benefits package.
• Foster a culture of mutual respect, innovation, and pride.
• Communicate openly, honestly and frequently (no BS).
• Value the full involvement of and input of all employees.
• Provide clean, safe and ethical work environment.
• Establish clear accountability and provide the authority to achieve goals.
• Encourage calculated risks and reward success.
• Do more with less.

Diversity and Equal Opportunity Employment

Omnify is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran's status, Aboriginal / Native American status or any other legally protected factors. Disability-related accommodation during the application process is available upon request.

Seniority level

Seniority level

Executive

Employment type

Employment type

Full-time

Job function

Job function

Manufacturing

Appliances, Electrical, and Electronics Manufacturing

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