Account Manager

Native Touch Inc.; Toronto; Remote; CAD 60,000 - 70,000; Full time

Job summary

Join a leading technology company as an Account Manager in Toronto, focusing on customer success and operations. This remote position offers a competitive salary and a dynamic environment where your contributions are valued. Ideal candidates will have project management experience and a passion for customer service.

Benefits

Three weeks paid vacation

Medical and dental benefits

Workcation opportunities

Flexible schedule

6 days of PTO annually

Qualifications

• 2+ years of experience in project management and customer relations, preferably within the advertising industry.
• Fluent in both English (written and spoken).
• Autonomous worker with initiative and interest in growing.

Responsibilities

• Assist in the review and response to RFPs.
• Activate proposals and manage campaign bookings post-sale.
• Provide clients with weekly, monthly and final campaign reports.

Skills

Customer Service

Project Management

Ability to manage multiple projects

Tools

Salesforce

Excel

PowerPoint

Job description

Operations, Account Management Full Time Toronto, ON Remote $60,000 - $70,000 CAD per year

Your client whisperer skills deserve a bigger stage — join a remote first team where your impact matters and your growth is real.”

Apply Today and Join Our Dynamic Team!"

The Role:

Join our passionate and entrepreneurial team as an Account Manager. Reporting directly to the Director of Customer Success, you will work with some of the most talented sales and operations specialists in the industry. In this role, you will focus on customer success and day-to-day operations. The ideal candidate will be a self-starter with customer relations and project management experience. An understanding of the digital advertising ecosystem is an asset; a hunger to always learn more is highly valuable with our team.

The Profile:

You are equally as well-versed in managing multiple clients and demands as you are in managing relationships with other team members. In times of high pressure, you stay calm, cool and collected. You are hungry to learn and grow in a fast-paced environment.

If this resonates with you, we’d love to meet you.

The Basics

• Operations, Account Management Team
• Full Time, Permanent
• $60,000K–$ 70,000 K CAD annually, based on experience
• Vacation, three weeks paid (15 days), annually
• Medical and dental benefits
• 100% remote with in-office days as required
• 40 hours a week with a flexible schedule
• 6 days of PTO annually
• Workcation opportunities
• Start Date: As soon as possible

About this Opportunity - What You’ll Be Doing:

• Assist in the review and response to RFPs
• Activate proposals and manage campaign bookings post-sale
• Build and track campaign schedules
• Follow up with clients for campaign assets
• Provide clients with weekly, monthly and final campaign reports with emphasis on client KPIs and performance..
• Work closely with sales, operations and creative teams internally throughout pre and post sale processes.
• Work closely with sales, operations and creative teams internally throughout pre- and post-sale processes.

Does This Sound Like You?

• 2+ years of experience in project management and customer relations, preferably within the advertising industry
• Passionate about Customer Service
• Autonomous worker with initiative and interest in growing
• Ability to manage multiple projects and deadlines
• Experience with Salesforce, Excel, and PowerPoint
• Fluent in both English (written and spoken)

What Is It Like to Work At Native Touch?

As an entrepreneurial technology company, we offer an open and fast-paced environment that fosters creativity, collaboration, and enjoyment. Every day will be different, and every contribution will be valued, regardless of one’s position. We are excited by the transformative power of data-driven solutions, with a priority on in-house training and knowledge sharing between our technology and business teams. Working at Native Touch is a rewarding experience that provides flexible working conditions and the ability to maintain a strong work/life balance.

We are committed to being dedicated, creative and innovative professionals who demonstrate our knowledge and customization in everything we do with each other and our clients. We pride ourselves on pushing the limit to ensure we always ignite the screen.

Quality

We focus on solving the needs of our clients through the lens of their customers by providing excellent customer service, reliability, and advanced product knowledge. We support a work-life balance for the quality of our people.

Teamwork

We demonstrate and support inclusiveness, openness, and collaboration as a team focused on common goals in a mutually respectful environment. (no gossip, no politics, no bullying) We play off each other’s strengths and diversities to obtain the best outcomes. We have a “safe space” for bursty ideas, opinions, and strongly believe that humour and fun enhance what we do every day.

Due to a high volume of applicants, we are unable to respond to every application that we receive. If you are chosen to move forward, our interview process follows this sequence:

• 15-minute phone screener interview with a member of our team.
• Virtual 60-minute technical interview with two members of our creative team.
• Virtual 60-minute values and fit interview with members of our team.
• A decision is communicated, and an offer is extended.
• Reference checks.

Native Touch is an equal opportunity employer dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants’ needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform the Company of the nature of any accommodation(s) that you may require.