Account Manager - Remote

Info-Tech Research; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading company in IT Research is seeking an Account Manager to enhance member engagement and drive sales. The role involves managing member interactions, executing service plans, and leveraging product knowledge to ensure member satisfaction. Ideal candidates will have a university degree and over three years of relevant experience in account management.

Qualifications

• 3+ years of Account Management experience with a proven track record.
• Experience in the IT Research and Advisory market is preferred.
• Teamwork experience is an asset.

Responsibilities

• Create and execute sales and service activity plans.
• Own account management conversations with stakeholders.
• Deliver high-quality service to drive renewal and future sales.

Skills

Critical Thinking

Planning & Organization

Time Management

Goal Setting

Active Listening

Education

University degree

Job description

Locations:

• London, Ontario - Info Tech Research Group Head Office, 345 Ridout Street North, N6A 2N8, CAN
• Work from Home - Ottawa, ON, CAN

Responsibilities:

1. Create and execute sales and service activity plans. Manage member lifecycle tasks, including scheduling and leading calls.
2. Own all account management conversations with secondary account stakeholders.
3. Ensure members leverage their membership by delivering high-quality service to drive renewal and future sales.
4. Manage and respond to inbound requests from members.
5. Assist in preparing for member interactions by collecting and consolidating background information on individuals and organizations, as well as their relationship with Info-Tech.
6. Complete scheduled and ad hoc data queries of our CRM system.
7. Maintain accurate account details and contact information in the CRM.
8. Actively seek to increase product knowledge.

Education and Experience:

1. University degree.
2. 3+ years of Account Management experience with a proven track record of success.
3. Experience working in the IT Research and Advisory market.
4. Experience working as part of a team is an asset.

Skills:

1. Critical Thinking: Ability to assimilate complex information and communicate it simply. Effectively communicate value propositions to members. Understand client needs and relay them to analysts as needed.
2. Planning & Organization: Set daily schedules, plan territory, and develop account growth strategies.
3. Time Management: Manage the member lifecycle, schedule calls, prioritize tasks appropriately.
4. Goal Setting: Set and pursue professional development goals, take ownership of performance, and monitor progress.
5. Active Listening: Identify client needs through effective questioning and attentive listening.

Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on legally protected characteristics. Accommodation requests during the recruitment process will be considered upon request.