Health & Safety Account Manager

Workplace Safety & Prevention Services; Ottawa; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading organization in workplace safety is seeking a Health & Safety Account Manager to enhance customer relationships and drive new business growth. The role involves developing health and safety plans, managing accounts, and ensuring the effective delivery of services. Candidates should have a strong background in health and safety, excellent relationship management skills, and the ability to work in a remote environment.

Benefits

Flexible working arrangements

Comprehensive health and dental benefits

Generous vacation and leave entitlements

Qualifications

• 3-5 years related industry experience required.
• Fundamental Health and Safety knowledge is essential.
• Valid Driver’s License and access to a vehicle needed.

Responsibilities

• Responsible for customer outreach and relationship management.
• Develop and execute plans for assigned accounts.
• Communicate customer needs internally and ensure effective service delivery.

Skills

Relationship management

Listening skills

Presentation skills

Facilitation skills

Health and Safety knowledge

Education

Bachelor’s Degree in Business or related discipline

Certificate or Diploma in Health and Safety

Tools

Microsoft Office Suite

Job description

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JOB TITLE: Health & Safety Account Manager

POSITION OPENINGS: 1 (Existing Position)

STATUS: Permanent, Full Time

LOCATION: Home Office (Candidates are required to reside in Ottawa, National Capital Region or surrounding area, and maintain a private and safe workspace, and have a high-quality internet connection)

HOURS OF WORK: 35 hours/week

About Us

Workplace Safety & Prevention Services (WSPS) is a not-for-profit organization committed to protecting Ontario’s workers and businesses. It serves more than 174,000 member firms and 4.2 million workers across the agricultural, manufacturing and service sectors. A proud partner in the province’s occupational health and safety system and a trusted safety advisor since 1917, WSPS has a rich history of making workplaces safer.

Our focus on healthy workplaces extends to our own safety culture. We’re committed to helping our employees thrive in a remote first work environment and are proud to be certified as a 2024 Great Place to Work.

Why Work with WSPS

As a member of our team, you'll benefit from a compensation package aimed at keeping you happy, healthy, motivated and safe. Highlights include:

• Flexible working arrangements within the province of Ontario
• Comprehensive life and health benefits (100% company paid Health & Dental)
• Generous vacation and leave entitlements (including paid time off over Christmas and New Year's, paid parental leave benefits)
• And more!

Job Summary

Reporting to the Territory Manager, this position is responsible for customer outreach with existing customer accounts, as well as growing reach to new business within WSPS sectors. Acting as a relationship manager with management at external organizations, the Account Manager develops and executes upon plans for assigned accounts and to reach to new businesses, as well as identifies opportunities where WSPS solutions can meet customers’ needs. Building deep relationships and having a strong pulse on customers’ business objectives, and health and safety needs, is critical to success in this role.

The Account Manager is responsible for communicating and representing customer needs internally and working collaboratively with the service delivery team. The Account Manager will work to ensure the effective transition from proposed solution to delivery, often with project management support, and monitors accounts to ensure successful implementation of the service. This role will manage and follow up with customer accounts regularly to ensure their needs are met and emerging needs can be addressed. This role is responsible for contributing to all divisional targets with a focus on growing and nurturing relationships with customers and WSPS members.

Responsibilities

Note: Percentages refer to approximate % of time spent on each area, over the course of a given year

1. PLANNING (20%)

• Understand the customer’s needs and develop customer health and safety plan(s) to meet those needs in collaboration with internal stakeholders, as necessary.
• Follow business and industry trends and identify potential new opportunities with new and existing customers.
• Support the development of team plans by providing data, insight, and market intelligence to Territory Manager; ensures customer plans are aligned to broader WSPS business plans and Ministry focus areas.
• Contributes to advancing WSPS reach into our target sectors while aligning with the strategic direction of the business, and seeking out customers (new and existing) that can be engaged
• Can effectively articulate WSPS’ value proposition in support of the customer’s business growth, and stage of their health and safety journey

2. RELATIONSHIP-BUILDING / EARLY-STAGE CONSULTING (60%)

• Accountable for driving new customer growth and meeting customer reach targets.
• Acts as the first point of contact for early-stage consulting through use of the WSPS customer assessment tool to engage new customers and provide insight into health and safety improvements required for the business. Visits customer sites for walkthroughs and assessments.
• Maintains and deepens relationships with new and existing customers by understanding the customer needs and aligning appropriate H&S solutions to meet customer’s desired outcomes.
• Ensure successful planning, implementation, and delivery of H&S solutions, working closely with health and safety consultants.
• Develops customer plans regularly to align with the evolving needs of customers.
• Prepares and presents effective proposals to new and existing customers to deliver business/health and safety solutions.
• Engage in discussions on strategic health and safety topics at various levels with a customer/organization.
• Takes steps to ensure contracts have been scoped appropriately (i.e. pricing, deliverables) seeking input and support from Territory Manager when needed
• Prepare/negotiate cost effective contracts (including quotes, costing estimates, proposals) under WSPS guidelines in collaboration with the Territory Manager and Consulting Services Manager
• Promotes and represents WSPS at key events/speaking engagements, events and trade shows and effectively serves as a ‘brand ambassador’.
• Using project coordination/management techniques, assists in delivering services and the completion of assigned projects.
• Includes account representatives in customer engagements as directed by the Territory Manager and Regional Director

3. INTERNAL TRANSITION SUPPORT AND ADMINISTRATION (20%)

• Maintains strong relationships with delivery teams to ensure collaboration for customer scoping, high customer satisfaction, and engages in post-service follow up as needed
• Keeps current on WSPS product and services solutions/offerings as well as emerging H&S trends and industry trends; communicates potential new opportunities including new products and services to meet emerging customer needs, to the Territory Managers
• Utilizes established internal processes (i.e. Customer Relationship Management (CRM) and other databases) to support the customer with the implementation of health & safety solutions
• Responds to internal and external inquiries while meeting organizational service standards (1 business day response)
• Other duties as assigned.

4. CONTRIBUTES TO A HEALTHY AND SAFE WORK ENVIRONMENT (at all times)

• Adhere to WSPS policies, procedures, process fact sheets, guidelines and business rules.
• Contribute to the promotion of a healthy & safe culture through modelling and following WSPS health, safety and wellness policies and practices.
• Act as a role model internally and externally by demonstrating knowledge of health and safety and wellness practices, weighing options for sound risk management decision making

Skills, Knowledge, Expertise

Minimum:

• Certificate, Diploma, and/or Bachelor’s Degree in Business or related discipline and/or equivalent experience
• Fundamental Health and Safety Knowledge
• 3-5 years related industry experience
• Strong relationship management , experience or skills
• Relationship-building, listening, and presentation/facilitation skills
• Ability to work with a team to cultivate customer relationships
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience developing customer health and safety plans
• Knowledge of Health and Safety, including legislation and technical standards
• Understanding of a Managed Systems Approach
• Valid Driver’s License
• Access to a vehicle that meets minimum MTO safety standards

Preferred:

• Bachelor’s Degree in Business, Health and Safety or related discipline and/or equivalent experience
• CRSP/CRST, CMC, CHSC and/or PMP
• 5+ years related industry experience

Additional Requirements:

• Applicants will be required to provide an original criminal background check at their own expense prior to commencing work with WSPS. The criminal record check document must have been issued no more than 30 days prior to first day of employment.
• An all-employee meeting (Staff Days or equivalent) will be organized annually. All employees are required to attend the annual meeting in person. Occasional team meetings may be required in person.

Application Information

To Apply: Visit our Employment Opportunities page and click Start Application to apply!

*Please note, all applicants must apply through our Applicant Tracking System*

Feel like you have some of the requirements but not all? We welcome applications from all candidates including those whose knowledge, skills and experiences have been developed through alternative pathways from the requirements listed.

We believe that diverse backgrounds and unique perspectives make us stronger. Workplace Safety & Prevention Services (WSPS) is committed to being an equal opportunity employer, creating an inclusive work environment and encouraging employees to be their most authentic self.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Workplace Safety & Prevention Services (WSPS) will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.? If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

We thank all those that apply, however, only those selected for further consideration will be contacted.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business, Business Development, and Consulting

• Industries

  Non-profit Organizations

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