Customer Service Representative-Remote (Bilingual : Spanish / English)

Concentrix; Caen; Remote; EUR 25,000 - 40,000; Full time

Job summary

Join a forward-thinking global organization as a remote Customer Service Representative, where you can thrive in a nurturing, inclusive culture. This role offers the chance to develop your career while providing exceptional support to customers in both Spanish and English. With a strong focus on personal and professional growth, you'll receive comprehensive training and support to excel in your position. Be part of a diverse team that values collaboration and innovation, helping renowned brands enhance their customer experiences. If you're passionate about service and eager to make a difference, this opportunity is perfect for you.

Benefits

Paid Training

Performance-Based Incentives

Medical, Dental, and Vision Insurance

Paid Time Off

Retirement Savings Plan

Health and Wellness Programs

Mentorship Programs

Employee Assistance Program

Diversity and Inclusion Programs

Celebration Events

Qualifications

• 1+ year of customer service experience required.
• Ability to speak fluent Spanish and English is essential.

Responsibilities

• Provide inbound customer support in preferred language.
• Help customers resolve basic technical issues.
• Track and document information in databases.

Skills

Fluent in Spanish

Fluent in English

Customer Service Experience

Computer Navigation Skills

Multi-tasking

Education

High School Diploma or GED

Tools

Desktop or Laptop

High-Speed Internet

Job description

The Customer Service Representative-Remote (Bilingual : Spanish / English) works from home and interfaces with customers via inbound / outbound calls and / or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and / or services. (Military veterans are encouraged to apply.)

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ World’s Best Workplaces ,” “ Happiest Employees ,” and “ Best Companies for Career Growth ” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Customer Service Representative , you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative working from home, you will :

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and / or services
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include :

• The ability to speak fluent Spanish and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless / hotspots or satellite) and a smartphone

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with :

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location :

CAN, ON, Work-at-Home

Language Requirements :

Time Type :

Full time

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