Remote Customer Service Representative

GetInsured; Oberschaeffolsheim; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

Join a forward-thinking company as a Remote Customer Service Representative, where you'll play a vital role in assisting customers with their health insurance needs. This position offers a unique opportunity to work from home while being part of a supportive team dedicated to delivering exceptional service. With competitive pay and performance incentives, you'll thrive in an environment that values growth and adaptability. Ideal candidates will be self-motivated, possess strong communication skills, and be comfortable navigating technology. Embrace the chance to make a difference in people's lives while enjoying the flexibility of remote work.

Prestations

Paid Training

Performance and Attendance Incentives

Work from Home Convenience

Supportive Team Environment

401K Match

Individual Coverage HRA (ICHRA)

Paid Time Off (PTO)

Qualifications

• 18 years or older with a secure workspace and personal device.
• Moderate to advanced computer skills and excellent communication.

Responsabilités

• Deliver high-quality customer service through inbound and outbound calls.
• Manage customer accounts and provide technical support.

Connaissances

Customer Service

Technical Support

Problem Solving

Communication Skills

Computer Skills

Outils

CRM Systems

Description du poste

Description

It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite current challenges, GetInsured is coming together as a team, adapting, growing, and hiring. We offer many opportunities for growth and seek reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and maintaining a motivating and positive work environment, even remotely. Our vision is to make finding and enrolling in health insurance simple, a goal more important than ever.

As a Remote Customer Service Representative, you'll deliver an exceptional customer experience and assist customers in navigating health insurance options. GetInsured has the largest state-based marketplace footprint, providing consumer-friendly tools that empower millions to make informed health plan decisions. We build and operate award-winning cloud-based enrollment tools serving state exchanges, brokers, insurers, and consumers, including eligibility determination, plan selection, and enrollment technology, along with innovative agent marketing and call center services.

Full-time/Seasonal

• $15.00/hr. plus performance incentives
• $16.00/hr. Bilingual in Spanish, plus performance incentives

Requirements

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for training
• Committed to full attendance during paid 3-week training
• Minimum internet speed of 35 Mbps with Ethernet connection
• Cable/Fiber broadband internet with a wired Ethernet connection is required
• Not compatible with mobile internet or satellite services
• Not compatible with Wi-Fi internet access or Wi-Fi extenders (e.g., T-Mobile mobile internet)

Qualifications

Essential Responsibilities

• Inbound and outbound calls
• Deliver high-quality customer service consistently
• Manage customer accounts and provide technical support
• Data entry for applications
• Handle online chat inquiries as assigned
• Follow defined procedures and policies
• Apply creative problem-solving skills
• Adapt to changing projects and updates
• Manage time and tasks effectively, including multitasking and prioritization
• Complete extensive self-study, training, and testing; passing exams is required to proceed
• Adhere to communication guidelines across all channels

Additional Qualifications

• Moderate to advanced computer skills
• Comfort with learning new technology
• High professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-oriented

What We Offer

• Paid training
• Full-time, seasonal employment
• Performance and attendance incentives
• Work from home convenience
• Supportive team environment
• 401K match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience (not required)

• Customer support or technical support experience
• Experience with health insurance or the Affordable Care Act
• Call center experience
• Familiarity with CRM systems
• Spanish bilingual skills, a plus