Customer Service Representative - French - Porto

Dila Recruitment; Paris; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Ein innovatives Unternehmen sucht einen französischsprachigen Kundenservice-Mitarbeiter, der in einem dynamischen, globalen Umfeld arbeiten möchte. Diese Position bietet die Möglichkeit, mit einem führenden Reise- und Tourismusunternehmen zu arbeiten, während Sie von zu Hause oder in einem lebhaften Büro in Porto arbeiten. Sie werden Teil eines unterstützenden Teams, das Wert auf berufliche Entwicklung und ein positives Arbeitsumfeld legt. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und Ihre Karriere in einem internationalen Kontext auszubauen, ist dies die perfekte Gelegenheit für Sie.

Prestations

Reisevergünstigungen und Rabatte

Berufliche Wachstumschancen

Unterstützung bei der Umsiedlung

Kollaboratives Arbeitsumfeld

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice oder Call Center.
• Nachgewiesene Verkaufskompetenz mit ergebnisorientiertem Ansatz.

Responsabilités

• Bearbeiten von eingehenden Anrufen zur Unterstützung von Kundenanfragen.
• Identifizieren von Upselling-Möglichkeiten und Förderung zusätzlicher Dienstleistungen.

Connaissances

Kundenservice

Verkaufskompetenz

Digitale Tools

Kommunikationsfähigkeiten

Problemlösungskompetenz

Description du poste

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Are you fluent in French and passionate about delivering exceptional customer service? Take your career to the next level by joining our innovative, remote-friendly team based in Porto! Experience an inclusive, global work culture where your ideas are welcomed, your skills developed, and your work-life balance respected—all while working from the comfort of your home or in our vibrant Porto office.

French-Speaking Customer Service Representative Jobs – Porto, Portugal

As a Customer Service Representative (French-speaking), you will engage with customers from around the world across multiple digital channels. You will represent an international brand, ensuring every customer receives professional, courteous, and solution-oriented assistance. Join our forward-thinking and diverse team in Porto and make an impact by delivering world-class customer experiences every day.

Position : Customer Service Representative

Location : Porto, Portugal

DUTIES AND RESPONSIBILITIES :

• Handle inbound calls to assist customers with inquiries
• Assist customers with booking inquiries, vehicle availability, and reservation modifications.
• Provide guidance on policies, insurance options, and additional services to ensure a smooth experience
• Identify upselling opportunities and promote value-added services to meet customer needs and drive revenue
• Resolve customer complaints efficiently, maintaining a positive customer experience across all touchpoints
• Maintain accurate records of interactions, transactions, and case resolutions in the system

REQUIREMENTS :

• Minimum of 1 year of experience in a Contact Centre or Customer Service role (preferred)
• Proven ability in sales, with a strong results-driven approach
• Proficiency in using digital tools and technology
• Skilled at recognizing business opportunities and recommending relevant services to customers
• Excellent interpersonal and communication skills
• Strong conflict resolution and problem-solving abilities

OFFER :

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• Relocation support
• And many more!

Grow Your Career as a French Customer Service Representative in Porto

If you thrive on helping others, enjoy dynamic virtual or office-based environments, and are looking to grow with a global company, this is your ideal opportunity. Apply today to join our customer-centric team as a French-speaking Customer Service Representative in Porto!