Solutions Specialist

Numerator; Toronto; On-site; USD 56,000 - 77,000; Full time

Job summary

In dieser spannenden Rolle als Solutions Specialist unterstützen Sie Kunden bei der Nutzung von innovativen Datenlösungen. Sie werden eine vertrauensvolle Beziehung zu den Kunden aufbauen, indem Sie deren Bedürfnisse verstehen und ihnen helfen, die besten Methoden zur Erreichung ihrer Ziele zu finden. Ihre Fähigkeit, komplexe Daten in umsetzbare Erkenntnisse zu verwandeln, wird entscheidend sein, um die Kundenzufriedenheit zu gewährleisten und das Wachstum zu fördern. Arbeiten Sie in einem dynamischen Umfeld, in dem Ihre Kommunikations- und Problemlösungsfähigkeiten geschätzt werden.

Qualifications

• Bachelor-Abschluss oder gleichwertig mit einer Leidenschaft für Marketing.
• Erfahrung mit großen Datensätzen ist von Vorteil.

Responsibilities

• Unterstützung von Kunden bei der Nutzung von Numerators Plattformen.
• Schnelle und gründliche Beantwortung von Kundenanfragen.

Skills

Kundenservice

Excel

PowerPoint

Kommunikationsfähigkeiten

Präsentationsfähigkeiten

Datenanalyse

Education

Bachelor-Abschluss oder gleichwertig

Tools

Webbasierte Plattformen

Job description

The salary range for this role is $56,000 - $77,000/year + Bonus.

As a Solutions Specialist, you will be responsible for supporting inbound communication from clients regarding their subscriptions and services. Solutions Specialists provide a best-in-class customer service experience by leveraging their deep knowledge of Numerator’s data sets, coupled with effective questioning and listening skills. You will develop the skills necessary to become a trusted advisor to our clients, from suggesting better methodologies to addressing their research objectives to delivering insights from our data in a meaningful, actionable way. This role requires excellent customer service support and a professional and empathetic attitude.

What You'll Do:

• Guide client users on Numerator's web-based platforms to navigate the system, interpret results, and design reports to answer business questions while maintaining a professional and empathetic attitude.
• Provide prompt and thorough responses to client inquiries.
• Utilize designated support solutions/software to manage and document customer interactions.
• Connect client business needs to Numerator solutions to support client retention and growth.
• Develop a deep understanding of Numerator data, solutions, and services, including key differentiators.
• Educate clients on data methodology, site navigation, and report outputs.
• Ensure customer satisfaction and provide professional customer support.
• Facilitate resolution of issues with internal teams through designated internal systems.
• Support and communicate with clients on operational and analytical aspects of survey projects (e.g., questionnaire feedback, sample selection criteria, quota design, quality checks, methodological design, etc.).
• Be well-versed in Numerator Insights & Survey offerings and capabilities, as well as having broad awareness of Numerator’s full data sources, to ensure content addresses client objectives.

Minimum Qualifications:

• Bachelor’s Degree or equivalent with a passion for marketing.
• Proficient in Excel and PowerPoint (or equivalent).
• Experience with large data sets is a plus.
• Self-confidence coupled with strong presentation skills.
• Strong communication skills, adept at multitasking and prioritization.
• Experience with quantitative research is a plus.
• Experience in working with large data sets to build narratives is a plus.
• Experience in Consumer Goods, Retail, or Market Research Industry is a plus.