Solutions Specialist

Numerator / Market Track, LLC; Toronto; On-site; USD 56,000 - 77,000; Full time

Job summary

An innovative firm is seeking a Solutions Specialist to enhance client engagement through exceptional customer service and deep knowledge of market research data. This role involves guiding clients in navigating platforms, interpreting data, and designing insightful reports. You will become a trusted advisor, ensuring client satisfaction while addressing their needs with professionalism and empathy. Join a diverse team that values innovation and supports your growth with flexible policies and wellness resources. Make a significant impact in the market research industry with your expertise and passion for marketing.

Benefits

Recharge Days

Flexible Policies

Wellness Resources

Development Opportunities

Qualifications

• Bachelor’s degree or equivalent, with a passion for marketing.
• Experience with large data sets is a plus.

Responsibilities

• Guide clients on web-based platforms and design reports.
• Respond promptly to client inquiries and ensure satisfaction.
• Support clients on operational and analytical aspects of survey projects.

Skills

Customer Service Skills

Communication Skills

Presentation Skills

Excel Proficiency

PowerPoint Proficiency

Multitasking

Data Analysis

Education

Bachelor's Degree

Tools

Excel

PowerPoint

Job description

Solutions Specialist

Location: Toronto, ON, Canada

Req#: 603259

Company Overview

We’re reinventing the market research industry. Let’s reinvent it together.

At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

Job Description

The salary range for this role is $56,000 - $77,000/year + Bonus.

As a Solutions Specialist, you will support inbound communication from clients regarding their subscriptions and services. You will deliver a best-in-class customer service experience, utilizing your deep knowledge of Numerator’s data sets, along with effective questioning and listening skills. You will develop the skills to become a trusted advisor to our clients, suggesting methodologies and delivering insights in a meaningful, actionable way. This role requires excellent customer service skills and a professional, empathetic attitude.

What You'll Do:

• Guide clients on Numerator's web-based platforms to navigate, interpret results, and design reports to answer business questions with professionalism and empathy.
• Respond promptly and thoroughly to client inquiries.
• Use designated support software to manage and document customer interactions.
• Connect client needs with Numerator solutions to support retention and growth.
• Develop a deep understanding of Numerator data, solutions, and services, including key differentiators.
• Educate clients on data methodology, site navigation, and report outputs.
• Ensure customer satisfaction through professional support.
• Facilitate issue resolution with internal teams via internal systems.
• Support clients on operational and analytical aspects of survey projects, including questionnaire feedback, sample selection, quota design, quality checks, and methodological design.
• Be well-versed in Numerator Insights & Survey offerings and the full suite of Numerator data sources to address client objectives.

Skills & Requirements:

• Bachelor’s Degree or equivalent, with a passion for marketing.
• Proficient in Excel and PowerPoint (or equivalent).
• Experience with large data sets is a plus.
• Strong presentation, communication, and multitasking skills.
• Experience with quantitative research and consumer goods, retail, or market research industry is a plus.

Our Culture

There is strength in numbers - We are the Numerati

Numerator has 2,000 employees. We embrace diversity and believe our varied backgrounds fuel innovation.

We support our team with Recharge Days, flexible policies, wellness resources, development opportunities, and more—continually finding ways to support, celebrate, and accelerate our team.