Inside Sales Manager - Steel Industry!

Summit Search Group; Welland; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading company in the heavy manufacturing industry is seeking an Inside Sales Manager to drive revenue growth and foster a high-performing sales culture. The ideal candidate will possess strong leadership skills, a strategic mindset, and a proven track record in sales management. This role involves overseeing sales teams, ensuring customer satisfaction, and developing effective sales strategies to achieve targets.

Qualifications

• At least 5 years of experience in sales and customer service management, preferably in the Steel & Metals industry.
• Proven record in meeting sales targets and driving team success.
• Excellent leadership, communication, and negotiation skills.

Responsibilities

• Drive sales growth by developing and executing effective sales strategies.
• Supervise and mentor inside sales and customer service teams.
• Maintain high standards of customer satisfaction and service excellence.

Skills

Leadership Skills

Sales-Driven

Strategic Thinking

Problem-Solving

Customer-Focused Attitude

Education

Bachelor’s degree in Business, Sales, Marketing, or related field

Tools

CRM software

Microsoft Office Suite

Job description

Our client, a leader in the heavy manufacturing industry, is searching for a dynamic and results-oriented Inside Sales Manager to oversee and inspire their inside sales teams.

This pivotal role is focused on driving revenue growth, fostering a high-performing sales culture, and delivering outstanding customer service. The ideal candidate will combine their proven leadership abilities with deep expertise in sales processes to elevate both team performance and client satisfaction.

What you should bring:

• Strong Leadership Skills: Inspire and motivate the team to achieve goals by setting a positive example, providing guidance, and supporting professional growth.
• Sales-Driven and Strategic Thinking: Possess a passion for exceeding sales targets with a strategic, forward-thinking approach.
• Prior Management Experience in Sales: Experience managing teams in a sales environment is essential.

What you should expect:

Sales Management:

• Drive sales growth by developing and executing effective sales strategies, aiming for budget growth.
• Monitor and analyze sales performance; set targets and goals for the team.
• Identify new sales opportunities, working closely with sales and marketing to capitalize on them.
• Review all sales quotes and apply the large quote policy for significant opportunities.
• Manage order processing, client contact re-engagement, and outreach to prospective business opportunities.
• Facilitate quote transfers to outside sales reps for optimal customer service.
• Ensure accurate, timely order processing and commitment to pickup/delivery schedules.
• Actively coach up-selling and consultation skills within the team.

Team Leadership and Management:

• Supervise and mentor inside sales and customer service teams.
• Conduct regular team meetings, training sessions, and performance evaluations.
• Oversee order processing and coordinate with production, purchasing, and delivery teams.
• Effectively delegate and demonstrate emotional intelligence in leadership.
• Promote core values and ensure all team members are trained for customer interactions.
• Conduct monthly training sessions and implement team accountability.
• Conduct annual and quarterly employee assessments.

Customer Service Excellence:

• Maintain high standards of customer satisfaction and service excellence.
• Address escalated customer issues promptly and effectively.
• Establish a client-focused, consultative approach that prioritizes genuine customer interest.

Reporting and Analysis:

• Prepare regular reports on sales and customer service metrics for senior management.
• Analyze data to identify improvement areas and develop actionable plans.
• Use CRM software to track sales activities and customer interactions.
• Commit to continuous learning for professional development.

Qualifications:

• Bachelor’s degree in Business, Sales, Marketing, or a related field.
• At least 5 years of experience in sales and customer service management, preferably in the Steel & Metals industry.
• Proven record in meeting sales targets and driving team success.
• Excellent leadership, communication, and negotiation skills.
• Proficient in CRM software and Microsoft Office Suite.
• Strong problem-solving abilities and customer-focused attitude.

Please send resumes to [e-mail]