Senior Insurance Advisor

BCAA; Surrey; On-site; CAD 49,000 - 63,000; Full time

Job summary

An established industry player is seeking a Senior Insurance Advisor to join their dynamic team in Surrey. In this role, you'll leverage your expertise in insurance to build strong relationships with clients, helping them select the best products to meet their needs. With a focus on delivering exceptional customer experiences, you'll thrive in a fast-paced environment where problem-solving and adaptability are key. This organization is recognized as a top employer in BC, offering a rewarding career path, competitive salary, and comprehensive benefits. Join a team that values community impact and personal growth!

Benefits

Flexible Benefits

Paid Time Off

Performance Bonus

Career Development

BCAA Membership Benefits

Qualifications

• 2+ years of general insurance experience, including homeowners insurance.
• Strong customer service skills and ability to build client relationships.

Responsibilities

• Independently issue insurance products and services to customers.
• Collaborate with support teams to recommend the right coverage.
• Achieve sales goals while maintaining high customer experience standards.

Skills

General Insurance Experience

Customer Service

Problem Solving

Sales Skills

Technology Proficiency

Education

Level 2 Insurance License

Completion of Autoplan Essentials

CAIB Certification

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Senior Insurance Advisor based in our Surrey location .

As a Senior Insurance Advisor , you’ll build strong, trusting client relationships by helping our customers select the right mix of insurance products and services to meet their life’s events and future needs. Your commitment to deliver signature customer experiences enables BCAA to be the one of the most trusted organizations in British Columbia.

Who you are

• You see the big picture with a keen eye for the details. You exercise good judgment and make decisions based on risks, costs, and benefits.

• You work well under pressure. You balance multiple priorities and adapt quickly when things change.

• A problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.

• A team mate who loves helping others and contributing to your community. Making a difference in someone’s day makes your day too!

What you bring

• At least 2 consecutive years’ experience of general insurance experience , including one year experience selling homeowners insurance.

• Level 2 Insurance license

• Completion of Autoplan Essentials

• Limited history of Errors & Omissions and in good standing with the Insurance Council of BC

• Comfortable using technology, including basic knowledge of MS Office (Word, Excel, PowerPoint, Outlook)

• Bonus qualifications! CAIB certification, experience using ICBC systems, and ability to speak other languages aside from English.

What a typical day looks like

• Independently issue BCAA insurance products and services to current and new customers to meet their needs. You’ll help them secure and/or renew their policies by reviewing current coverage and making recommendations in person and over the phone .

• Collaborate with BCAA Support Teams and Underwriting to assess and recommend the right coverage for our customers.

• Achieve sales and productivity goals while upholding BCAA and AAA/CAA Member experience goals and underwriting guidelines.

• Lead customer accounts and documentation, from processing payments to issuing new, renewal, endorsements and cancellations for Insurance policies, BCAA Memberships, and additional products and services.

• Increase your industry knowledge and expertise towards becoming a team lead or people leader . You’ll participate in BCAA’s training courses, maintain annual licensing requirements and keep up to date with the latest processes, products and service offerings in the insurance industry in a supportive environment.

By applying for this position, I am giving BCAA my consent to disclose personal and employee information collected, received, compiled or relied upon in the administration of this job selection to the Canadian Office and Professional Employees Union, Local 378, in the event that a job selection grievance is initiated. This consent is provided pursuant to the B.C. Personal Information and Protection Act and is intended only for the purpose of providing disclosure for the handling of a grievance arising from this position.

The salary range for this position is $49,954.92 to $62,443.68 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%.

Internal Applicants: The last day to apply for this role is end of day May 13, 2025. Please note this is a Grade 7 position.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

• Career and personal development to help you grow and reach your goals.

• Incentives that recognize team and individual sales and performance.

• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [e-mail].