Commercial Lines Account Associate, SME

HUB International; Markham; Hybrid; CAD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Commercial Account Associate, where you will support a dynamic account workflow in a growing niche market. This role is perfect for someone eager to learn and develop their career in the insurance industry. You'll be responsible for delivering exceptional client service, managing documentation, and nurturing client relationships. With a commitment to professional growth and a supportive work environment, this position offers the chance to thrive in a rewarding career while balancing work and life. Experience the difference of being part of a dedicated team that values your contributions and fosters a culture of belonging.

Benefits

Competitive Compensation Package

Flexible Working Arrangements

Comprehensive Benefits Package

Tuition Reimbursement

Professional Licensing Reimbursements

Exclusive Discounts on Events and Travel

Qualifications

• 1+ years of experience in the insurance industry, broking or underwriting.
• Ability to develop client relationships and deliver tailored solutions.

Responsibilities

• Provide professional service to clients, handling inquiries and requests.
• Prepare documents such as letters, certificates, and client renewal packages.

Skills

Customer Service

Interpersonal Skills

Organizational Skills

Time Management

Problem Solving

Education

Diploma

Tools

Microsoft Office (Word, Excel)

EPIC

Job description

About The Role

HUB International continues to grow and we are looking for a strong Commercial Account Associate to effectively support the busy account workflow for our SME practice. This is an ideal role for an individual who is responsive, can handle a high volume of work, and has strong customer service. This is an ideal role for someone who is interested in learning and supporting a growing niche market.

What You’ll Do

• Provide our internal and external clients with prompt, courteous and professional service including handling coverage inquiries and processing client requests.
• Timely preparation of documents such as: letters, certificates, confirmation of insurance, client renewal packages, policies, submissions, binders and summaries.
• Continuously delivering quality in client service for an assigned book of business
• Accurately process endorsements, invoicing of transactions and generating reports using various program systems.
• Developing and nurturing client relationships by identifying client-specific needs; creating innovative and cost-effective solutions
• Monitoring client accounts receivable statements, and collecting outstanding premium owing;
• Building relationships with sub-brokers across Canada and writing business in the industries and programs we develop

Qualifications and expertise that pave the way for Success

• RIBO (Ontario Broker’s license) or ability to obtain in short order Required
• Typically, 1+ years of Insurance Industry and product line experience – broking or underwriting
• Experience with programmatic commercial lines business
• Experience delivering client-focused solutions based on customer needs
• Professional communication, and strong interpersonal skills
• Strong customer service focus with the ability to deliver positive customer experiences
• Self-starter and strong team player able to work within Production and Service teams
• Effective organizational skills and time management
• Working knowledge of Microsoft Office Products (Word and Excel).
• Ability to learn and understand new systems quickly; EPIC fluency is an asset.

Elevate Your Career with HUB International

Choosing HUB International means aligning your career with the premier insurance brokerage in Canada and the fifth-largest global insurance and employee benefits broker worldwide. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/.

Your Advancement and Well-being: Our Priority

At HUB, we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team:

• Recognized Rewards: Thrive in a supportive environment that values your contributions with a competitive compensation package, including incentives, bonuses, and additional earning opportunities.
• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
• Comprehensive Benefits: Access a robust benefits package, including company-matched RRSPs, designed to support you and your family.
• Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.
• Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.
• Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding

Culture and Belonging: Our Commitment

At HUB International, we are dedicated to fostering a culture where everyone feels a sense of belonging. We value the unique experiences and perspectives that each team member brings, creating an environment where all voices are welcomed and respected. If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do—it’s at the heart of who we are.

Service: Our Ethos

At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.

When you join HUB, you’ll find more than just a career—you’ll become part of a team where your skills are valued, your growth is encouraged, and your contributions have a lasting impact.

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Department Account Management & Service Required Experience: 1-2 years of relevant experience Required Travel: No Travel Required Required Education: Diploma