Senior Account Manager

Natural Factors; Toronto; Remote; CAD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a results-driven Account Manager to enhance client relationships and drive growth. In this role, you will manage a portfolio of enterprise accounts, focusing on renewal negotiations and strategic expansions. Collaborating closely with Customer Success Managers, you will leverage data insights to identify opportunities and ensure customer satisfaction. This position offers the chance to work in a remote-first environment, fostering a culture of collaboration and inclusivity. Join a team where your contributions can make a significant impact, and enjoy comprehensive benefits and professional growth opportunities.

Benefits

Comprehensive health and wellness benefits

Remote setup support including a MacBook

Monthly phone and internet subsidy

Home office budget

Professional growth opportunities

Inclusive culture

Participation in townhalls and celebrations

Qualifications

• 3+ years of experience in account management or similar roles.
• Proven track record in managing complex deal cycles and sales opportunities.

Responsibilities

• Lead renewal negotiations and identify expansion opportunities with enterprise customers.
• Build relationships with customers through engaging communication and meetings.

Skills

Account Management

B2B Sales

Relationship Building

Negotiation

Analytical Skills

Communication

Strategic Thinking

Education

Bachelor's Degree

Tools

Salesforce

Gainsight

Job description

Take your career to new heights with Loopio!

Loopio is looking for an experienced results-driven, relationship-focused, and process-oriented individual who wants to take their account management to the next level! In this role, you will own the commercial relationship on a portfolio of our existing accounts to focus on driving value and developing deep relationships that will maximize renewal and expansion potentials. You will be partnering closely with our Customer Success Managers, who drive customer adoption, to support renewal discussions and identify strategic expansion opportunities within the Loopio customer base across multiple industry verticals.

What You’ll Be Doing

1. Leading end-to-end conversations around Renewal negotiations and Expansion opportunities with your portfolio of Enterprise customers (2500-10,000 Employees).
2. Build meaningful relationships with Loopio customers at all levels through engaging emails, phone calls, video and in-person meetings.
3. Map customer organizations and develop strategies to build relationships with new business units, product lines or regions.
4. Partner closely with Customer Success Managers to understand customer adoption of Loopio, develop thoughtful pricing strategies, and identify expansion opportunities.
5. Negotiate contract terms and pricing with guidance from relevant internal departments and management.
6. Respond to customer requests for additional users and other upgrades outside of their renewal process, and provide a high level of service that allows our customers to maximize their success.
7. Present to key stakeholders and executives the value of expanding Loopio’s usage within their organization. Own executive relationships with your assigned book of business.
8. Conduct discoveries and online demonstrations of the Loopio platform to additional user groups that may be interested in expanding their Loopio usage.
9. Build engaging “playbooks,” email templates, and meeting frameworks to help support the growth and success of your accounts.
10. Leverage engagement and product data through our Customer Health Score framework and other tools to understand where customer growth opportunities exist and proactively flag risk.
11. Report and maintain an accurate forecast on a monthly/quarterly basis; manage renewal and expansion forecasting meetings.
12. Maintain and update account information in Salesforce & Gainsight; close renewals and expansions in a timely manner and keep track of any contract updates and renewals.
13. License Management - monitor consumption and usage in line with contractual entitlements and identify opportunities for expansion.
14. Work with and maintain relationships with the various teams at Loopio - Product and Development, Marketing, Sales, CS Teams to communicate customer feedback and priorities.
15. Distill and present insights to our internal teams on key learnings from working closely with our customers.
16. Occasionally travel outside of Canada to support Loopio events or on-site customer meetings.

What You’ll Bring To The Team

1. 3+ years of experience in an Account Manager, Account Executive, or similar role, preferably in B2B SaaS.
2. Proven track record of developing sales opportunities and managing complex deal cycles.
3. Experience growing and maintaining relationships with named accounts across different verticals in Financial Services, Technology, and Business Services.
4. Ability to develop relationships with senior leaders and C-level executives.
5. Excellent ability to build cross-functional relationships and be a team player.
6. Exceptionally analytical and a keen ability to derive insights from data and reporting.
7. Highly organized; your calendar reminders have calendar reminders.
8. Highly effective communicator, you will be speaking with existing Loopio customers and presenting our solution to broader groups.
9. Highly strategic; you like to understand the big picture, and find new ways to drive organizational goals.
10. Experience using a dynamic tech stack including Salesforce and Gainsight.

Where You’ll Work

1. Loopio is a remote-first workplace with HQ in Canada and hubs around the world where we hire from.
2. Employees (Loopers) are based in Canada (British Columbia and Ontario), London, and India (Gujarat, Maharashtra, Bengaluru).
3. The majority are based in ON and BC, working remotely within a 300km radius of Toronto and Vancouver.
4. We offer flexible co-working options in ON and BC, including spaces in Downtown Toronto and Vancouver.
5. You’ll collaborate virtually across the UK, India, and North America, with core sync hours and focus time for heads-down work.
6. We promote asynchronous collaboration to work effectively as a global #OneTeam.

Why You’ll Love Working at Loopio

1. Supportive management with ongoing feedback and regular 1-on-1s, using Lattice.
2. Opportunities for professional growth and creative exploration, including a mastery allowance for learning.
3. Comprehensive health and wellness benefits starting from day one.
4. Remote setup support including a MacBook, monthly phone and internet subsidy, and a home office budget.
5. An inclusive culture with opportunities for connection in a remote environment.
6. Participation in townhalls, AMA sessions, and celebrations as #oneteam.
7. Active Employee Resource Groups for learning and connection.
8. Be part of an award-winning workplace with the chance to make a significant impact.

Additional Notes

We encourage candidates from all backgrounds to apply, even if they don’t meet every single requirement. Share your unique experiences and skills in your application. We use AI responsibly in our recruitment to streamline processes while maintaining fairness and reducing bias. Loopio is committed to diversity, equity, and inclusion, and provides accommodations upon request during the hiring process.