Branch Operations Assistant

RBC; Nanaimo; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking bank as a Branch Operations Assistant in Nanaimo, where you will provide exceptional service and administrative support to clients and employees. This dynamic role offers the chance to thrive in a collaborative environment, ensuring operations run smoothly while enhancing your professional skills. With a strong focus on detail and communication, you'll help manage client interactions and support the Management team. This opportunity not only promises a competitive salary but also a chance to make a lasting impact in the financial services industry. If you're ready to grow and contribute to a high-performing team, this is the role for you.

Benefits

World-class training program

Supportive leadership

Collaborative team environment

Qualifications

• Must have meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills in English required.

Responsibilities

• Manage incoming communications from clients and partners.
• Provide administrative support to the Management team and Advisor teams.

Skills

Attention to Detail

Time Management

Written Communication

Verbal Communication

Microsoft Office

Problem Solving

Customer Service

Education

Completion of Canadian Securities Course (CSC)

Experience in Securities Industry

Tools

Office Tools

Job description

Job Summary

Job Description

What is the opportunity?

The RBC Dominion Securities Management team located in Nanaimo is looking for a Branch Operations Assistant to join their team! You will provide superior service along with administrative and operational support to clients and employees.

This is a 1 year contract with the possibility of extension.

What will you do?

• Help manage incoming communications from clients, Advisors and other internal and external partners.
• Provide attentive and accurate service to clients and respond to their needs
• Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Manager when needed.
• Complete administrative and operational tasks to support Advisor teams: process incoming and outgoing funds, process account opening and maintenance documentation, etc.

What do you need to succeed?

Must-have

• Meticulous attention to detail and excellent time management skills
• Exceptional written and verbal communication skills in English
• Strong Microsoft Office skills
• A professional approach to all situations to create a positive working environment
• Ability to complete duties independently seeking out own answers and solutions

Nice-to-have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) is an asset
• Knowledge of RBC Dominion Securities’ systems and procedures, an asset
• Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

The expected pay for this position will be $25/hour.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Customer Interactions, Customer Service, Customer Service Administration, Customer Support Operations, Followership, Interpersonal Relationships, Office Tools, Problem Management, Self-Service and Virtual Call Centers, Teamwork

Additional Job Details

Address:

5050 UPLANDS DR:NANAIMO

City:

NANAIMO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2025-05-08

Application Deadline:

2025-05-24

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.