Summer Youth Student – IT & Operations Assistant

Kaizen Lab Inc.; Sechelt; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a motivated Summer Youth Student to join their IT & Operations team. This role offers a unique opportunity to gain hands-on experience in technology support and operational coordination. You'll provide essential tech assistance to staff, troubleshoot common software issues, and collaborate on various operational tasks. With mentorship and training, this position is perfect for those starting their careers in the nonprofit sector. Join this meaningful journey and make a real difference in your community while developing foundational skills for your future!

Qualifications

• Must be aged 15-30 and enrolled in a relevant post-secondary program.
• Ability to troubleshoot basic hardware/software issues confidently.

Responsibilities

• Provide tech support to staff via various channels.
• Assist with operational tasks like office moves and equipment setup.

Skills

Communication Skills

Interpersonal Skills

Troubleshooting

Customer Service

Education

Post-secondary program in Information Technology

Post-secondary program in Computer Science

Post-secondary program in Business Administration

Tools

Microsoft Office Suite

Outlook

Zoom

MS Teams

Job description

Job Title: Summer Youth Student - IT & Operations Assistant
Location:Sechelt, BC
Pay rate: $19.50/hr + 4% vacation pay (total pay $20.28)
Term start: June 9, 2025 –August 29, 2025
Working Hours: 30 hrs/ week

About Community Services

Since 1974, Sunshine Coast Community Services Society hasbeen at the heart of creating positive change for people on the Sunshine Coast.With a legacy built on care, dedication, and adaptability, we proudly offerover 30 impactful programs across the region. Our work spans four vital areas: CommunityAction and Engagement, Together Against Violence, Child andFamily Counselling, and Family, Youth, and Children’s Services.

Guided by our core values—social justice,interdependence, diversity, compassion, and respect—we are driven toempower individuals and strengthen our community. We’re seeking passionate,values-driven individuals who want to make a real difference in the lives ofothers. If that sounds like you, join us and be part of our meaningful journey!

About theRole:

SCCSS is seeking a motivated and tech-savvy SummerStudent – IT & Operations Assistant to support our staff and operationsteam with day-to-day technology and facilities coordination tasks.This role isideal for someone starting their career, transitioning into the nonprofitsector, or on a summer student program. You’ll receive on-the-job training,mentorship and exposure to a wide range of administrative functions that arefoundational to any career path.

What You’ll Do

TechnologySupport:

• Provide in-person, phone,email, and virtual tech support to SCCSS staff across various sites.
• Monitor and respond to ITsupport requests via the [e-mail] helpdesk email.
• Troubleshoot and assistwith commonly used software (e.g., Windows, Microsoft Office Suite, Outlook, MSTeams, Zoom, Acrobat).
• Support use andfunctionality of desktop/laptop computers, tablets, printers, scanners, andmobile devices (iPhone 13)
• Configure devices andapplications, provide basic user training, and escalate issues as needed.
• Document issue resolutionand maintain organized ticket records.

OperationalSupport:

• Collaborate with theFacilities Manager and Operations Administrator to support office moves,relocations, and equipment setup (MAC tasks – Move/Add/Change).
• Manage inventory andcoordinate software updates for IT equipment and peripherals.
• Assist with internalcommunications related to operational updates and system maintenance.
• Coordinate with externalIT service providers (e.g., Service First Total Solutions, contractors, andmobile service providers) to resolve technical or equipment-related issues.
• Perform other duties asassigned.

What You Bring

• Must be between the ages of 15 and 30 years.
• Currently enrolled in apost-secondary program, preferably in Information Technology, Computer Science,Business Administration, or a related field.
• Strong communication andinterpersonal skills.
• Ability to troubleshootbasic hardware/software issues with confidence.
• Experience using MicrosoftOffice Suite, Outlook, Zoom, and MS Teams.
• Organized, self-motivated,and able to manage multiple tasks with minimal supervision.
• Previous customer serviceor IT support experience is an asset.

How to Apply
Please provide your resume as part of your applicationfor this role. Visit ourcareerpagefor more opportunities.We are committed to ensuring our application process isaccessible to all candidates. If you require accommodations during any part ofthe application process, please contact [e-mail]