People Operations Associate Central Services · Canada (Remote)

BigHand Limited; Canada; Remote; CAD 55,000 - 75,000; Full time

Job summary

A leading company is seeking a People Operations Associate to enhance employee experience across North America. The role involves managing HR processes, ensuring compliance, and supporting payroll and benefits administration. Ideal candidates will have strong organizational skills and a proactive mindset, along with 2-3 years of relevant experience.

Benefits

15 days holiday per year

Wellbeing benefits including medical, dental, vision

Company-wide Wellness day

Career growth opportunities

Financial benefits including retirement plan

Fully remote working

Qualifications

• 2–3+ years of experience in People Operations or HR.
• Familiarity with U.S. and Canadian employment standards.

Responsibilities

• Serve as the first point of contact for People queries.
• Support payroll administration and benefits programs.
• Manage onboarding and personnel administration tasks.

Skills

Organizational Skills

Problem-Solving

Communication

Attention to Detail

Education

Experience in People Operations

Tools

HRIS Systems

Job description

About BigHand

BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through our expert knowledge and innovative technology, we enable our customers to achieve enhanced efficiency, better decision-making and harness their competitive edge.

We build with tomorrow in mind, transforming ideas into action and empowering our customers to succeed in a world of constant change. We make big happen for our customers.

We are a business driven by our values and have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where We Win Together, We Love to Learn, We Do the Right Thing, We Own It and We Find the Fun.

About the role

We’re looking for a People Operations Associate to deliver an exceptional employee experience across North America.

You'll be the first point of contact for People-related questions, manage key HR processes, and support the People Team in keeping our operations smooth, compliant, and employee-focused.

We are looking for someone who is highly organized, proactive, and confident figuring things out — even when there’s not a perfect template.

What you’ll do

• Serve as the first point of contact for all North America People queries, responding professionally, promptly, and helpfully
  
• Support payroll administration by liaising with external providers to ensure timely, accurate payroll processing (U.S. and Canada)
  
• Administer benefits programs (open enrollment, new hire enrollment, life event changes) across multiple U.S. states and Canada
  
• Ensure compliance with relevant employment laws and internal policies (especially in the U.S.)
  
• Own the onboarding process for U.S. and Canadian hires, including preparing for new hire orientation, enrolling pay and benefits, scheduling required training, liaising with managers, and coordinating equipment shipment
  
• Prepare offer letters, employment contracts, and other recruitment-related documentation for U.S. and Canadian hires
  
• Manage personnel administration tasks including onboarding, organizational changes, promotions, and offboarding (both documentation and systems updates)
  
• Maintain data accuracy across all People systems and platforms
  
• Support employee engagement initiatives such as social events, surveys, recognition programs, and internal communications
  
• Assist with internal People communications to keep staff informed and connected
  
• Support People Team projects related to DEI, wellbeing, charity programs, performance management, and lifecycle process improvements
  
• Proactively identify gaps or inconsistencies in People processes and recommend improvements
• Research and problem-solve when challenges arise, escalating thoughtfully when needed but showing strong initiative

What we’re looking for

• 2–3+ years of experience in People Operations, HR, or employee lifecycle support
• Familiarity with U.S. and Canadian employment standards and People practices
• A proactive, problem-solving mindset: comfortable troubleshooting and recommending solutions independently
• Strong organizational skills, attention to detail, and follow-through
• Ability to prioritize, self-manage, and pivot when needed in a remote work environment
• Strong written and verbal communication skills, with an employee-first mindset
• Discretion, integrity, and sensitivity when handling confidential information

Nice to Have

• Experience supporting a distributed, remote-first workforce
• Familiarity with HRIS systems
• Exposure to HR compliance tasks such as audits, workplace postings, and records maintenance
• Light project management or process improvement experience

What we offer

• 15 days holiday per year (exc. public holidays) + 2 personal days to take for anything you like!
• 3 additional BigHand days off between Christmas & New Year
• Wellbeing benefits including medical, dental, vision,online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG)
• Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health
• Opportunities to give back with company volunteer events and individual volunteer days
• Career growth opportunities and study leave options
• Family benefits including enhanced parental leave, secondary caregiver leave and fertility support
• Financial benefits including retirement plan, life assurance, and flexible spending
• Fully remote working
• Growing business with a global presence and a true focus on work-life balance

Our DEI Commitment

We welcome the unique value and individuality that you can bring to BigHand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our BigHanders are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas.

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