Sr Project Manager

Rogers Communications, Inc.; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading company in telecommunications is seeking a Senior Project Manager to oversee complex projects, ensuring successful delivery and client satisfaction. The role involves managing relationships with clients and vendors, coordinating resources, and maintaining project documentation. Ideal candidates will have extensive project management experience and strong leadership skills.

Benefits

Competitive salary & annual bonus

Health and dental benefits

Pension plan

Discounts on Rogers Services

Paid time off for volunteering

Donation matching

Leadership development programs

Qualifications

• 10+ years of project management experience in telecommunications.
• Expert knowledge of the Software Development Life Cycle (SDLC).
• Experience managing large scale projects.

Responsibilities

• Accountable for planning and delivery of complex projects.
• Manage relationships with clients and vendors throughout projects.
• Ensure project deliverables meet acceptance criteria.

Skills

Leadership

Communication

Conflict Resolution

Risk Management

Time Management

Negotiation

Education

PMP Certification

Tools

Cloud Call Center applications

SIP

Microsoft Teams

LAN

WAN

VPN

Firewall

IoT

Job description

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Sr Project Manager

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Reporting to the Senior Manager, PMO Complex Solution within the Rogers Business Service Delivery organization, the Senior Project Manager will occupy a critical position responsible for the overall successful execution of projects for Rogers Business customers. The Senior Project Manager will work with internal stakeholders as well as external vendor partners throughout the project lifecycle. This position involves direct contact with clients.

What you'll do :

• Accountable for the planning and successful delivery of large, complex, cross functional projects on-time, within scope and budget.
• Overall management of the relationship with the end client throughout the entire project lifecycle, acting as the main point of contact between them and Rogers Business’ vendor partners.
• Coordinates internal resources and third parties / vendors for the flawless execution of the project.
• Management of the contractual relationship between the client and Rogers Business vendor Partners.
• Manage vendor resource planning and address resources performance issues.
• Establish the processes to support delivery operational excellence, including project initiation in the delivery system, defining the project calendar and work breakdown structure, and defining deliverable acceptance and reporting procedures.
• Creates and maintains comprehensive project documentation tracking of all tasks, dependencies and deliverables.
• Analyze, evaluate, and overcome program risks and produce program reports for Senior Management and stakeholders.
• Sets and continually manages project expectations while appropriately delegating and managing deliverables.
• Define in advance the acceptance criteria for each project deliverable and oversee the review of client deliverables to ensure they meet all client acceptance criteria.
• Ensure the services delivered by the vendor conform to what has been contractually agreed to and monitoring the delivery of said services against the agreed schedule, quality, scope and budget.
• Closely manages all changes to project scope, schedule and cost.
• Manage the financial aspects of the contract.
• Review and approve consultant and partner billable hours and expenses each week.
• Act as the escalation point when issues arise with vendor’s resources / services.
• Track and report the performance of the engagement and the quality of project deliverables.
• Develop strong, positive cross organization relationships with internal groups and external partners.
• Works creatively, collaboratively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.

What you'll bring :

• 10+ years of project management experience delivering large, complex projects, preferably in the telecommunications industry.
• Expert knowledge of the Software Development Life Cycle (SDLC).
• Excellent written and verbal communication and leadership skills.
• Solid conflict resolution, risk management and time management skills.
• Experience managing large scale projects and programs.
• Outcome oriented.
• Extraordinary organizational savvy with exceptional partnering skills.
• Proven change leader.
• Knowledgeable of industry and related trends.
• Entrepreneurial, highly motivated and adaptable.
• Exceptional ability to persuade, convince, negotiate with influence.
• PMP certification is required.
• Ability to obtain security clearance for Federal, provincial and municipal governments.
• Good understanding of governance model and quality control mechanism.

Technical Project Experience :

• Cloud Call Center applications.
• Voice Services – SIP, Unified communications, Microsoft Teams services & offerings.
• Wireless technology.
• Wireline technology.
• LAN, WAN, VPN, Firewall, Infrastructure, MPLS.
• Wi-Fi (WaaS).
• IoT.
• IT knowledge - configuration management, software development, test cases coordination for Client UAT.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including :

• Competitive salary & annual bonus.
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts : Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering.
• Company matching contributions to charities you support.
• Rogers First : priority in applying to internal roles of interest.

Wellness Programs :

• Homewood employee & family assistance program.
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions.
• Low or no-cost fitness membership with access to virtual classes.

Our commitment to the environment and diversity :

• Work for an organization committed to environmental protection.
• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups.

Travelling : Travelling will be required.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a Criminal and Credit background check.

To protect our people, brand and assets, a pre-employment background check will be conducted.

Schedule : Full time

Shift : Day

Length of Contract : No Selection

Travel Requirements : Up to 10%

Posting Category / Function : Project Management & Coordination

Requisition ID : 319085

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work.

Posting Notes : Rogers Business

Location :

Being a Rogers team member comes with some great perks & benefits including :

Donation matching

Paid time off for volunteering

Leadership development, Mentorship, and Coaching programs

• available for full-time and part-time permanent employees, some restrictions apply

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