Sales Operations Specialist

Connect Tech Inc.; Courtice; On-site; CAD 45,000 - 60,000; Full time

Job summary

Connect Tech Inc. is seeking a Sales Operations Specialist to enhance customer interactions and streamline order processing. Join a dynamic team dedicated to high-performance computing solutions, where your organizational skills and attention to detail will contribute to our success in the embedded industry.

Benefits

Profit-sharing program

3 weeks’ vacation

Dream Fund

Friendly community atmosphere

Qualifications

• 2-5 years’ experience in order entry and sales support.
• Exceptional written and verbal communication skills.

Responsibilities

• Act as liaison between Connect Tech and customers during order process.
• Review and process multiple customer purchase orders daily.
• Provide customers with order confirmations and handle inquiries.

Skills

Communication

Data Entry

Organization

Adaptability

Tools

Salesforce

Microsoft Office

Job description

The Sales Operations Specialist will meet the challenges of our working environment and strive to make a difference in our organization. This position is actively involved in dealing with our customers by receiving and processing their purchase orders, providing order confirmations, correspondence and support throughout the order process. You’ll work alongside a diverse and talented group of individuals in sales and admin, hardware and software, and technical support to continue Connect Tech’s drive within the embedded industry.

Who We Are

For 40 years, Connect Tech has built a solid reputation providing high-performance computing solutions for some of the world’s most influential companies. As an NVIDIA Elite Partner, Connect Tech’s products are used in state-of-the-art technology on land, sea, sky, and space. With leading-edge design and manufacturing services backed by stellar technical support, our commitment to excellence in design and customer satisfaction is the driving force behind our success.

What We Offer :

• An attractive profit-sharing program
• Opportunity to work within a high-tech, leading-edge technology field with products that appear in some really cool applications! (Robots, Drones, Artificial Intelligence, Vision Systems)
• 3 weeks’ vacation per year with no waiting period
• A “Dream Fund” (gym memberships, personal interest classes, etc.)
• A dynamic, energetic and growing company with a friendly community atmosphere
• A collaborative and supportive workplace that values the contributions and ideas of our staff, and are proud of our extremely low turnover rate throughout our 40-year history
• Employees who have great passion for their work and who are always looking for ways to propel Connect Tech to the next level

Key Responsibilities :

• Acting as liaison between Connect Tech and our customers throughout the order process
• Order entry review & processing for multiple customer purchase orders received on a daily basis
• Verification of order particulars such as product, price, ship-to address, shipping method, payment terms, delivery lead times, ensuring compliance with terms of sale
• Providing customers with order confirmations, handling routine customer calls regarding status of orders, providing schedule and delivery information
• Completion of customer survey requests
• Offer support to Sales Department by providing customers with quotes on standard product and pricing information
• Maintain Salesforce data by working with sales team to ensure clean reporting
• Recommend process improvement to increase sales efficiency

Required Skills & Qualifications :

• 2-5 years’ progressive experience in order entry and a sales support role
• An organized and systematic approach to personal work flow and order entry process
• Exceptional written and verbal communication skills with a professional and courteous style
• Strong data entry skills, with keyboarding proficiency and attention to detail
• Ability to manage and prioritize workload across multiple tasks simultaneously in a fast-paced environment, while ensuring that the delivery of high-quality work and timelines are met
• Proficiency with Microsoft Office suite (Excel, Word, Outlook)
• Experience with Salesforce customer service platform is an asset
• Experience with Business Central is a plus
• A flexible attitude, being adaptable to change and capable to take on new tasks as required
• A desire to work in a high energy, fast paced environment
• A proven commitment to quality of work and positive customer experience
• The ambition to learn new skills
• Ability to meet tight deadlines
• Self-motivated, team minded with a “we can do that” attitude