Operations Specialist

Enercare Inc.; Markham; On-site; CAD 55,000 - 75,000; Full time

Job summary

Enercare Inc. is seeking an Operations Specialist to enhance operational effectiveness and customer satisfaction. This role involves processing transactions, managing escalations, and improving internal processes. Candidates should have strong communication skills and a background in operational environments.

Benefits

Comprehensive benefits

DC Pension Plan

Savings match plan

Qualifications

• Minimum three years of experience in an operational environment.
• Strong ability to prioritize deliverables and work with various people.

Responsibilities

• Process transactions, files, and batches related to contractor payments.
• Prepare, validate, and distribute reporting to internal and external partners.
• Manage escalations from business partners including contractors.

Skills

Communication

Interpersonal Skills

Conflict Resolution

Organizational Skills

Time Management

Multi-tasking

Education

BBA

Tools

Microsoft Excel

Microsoft Access

Job description

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Role: Operations Specialist

Status: Permanent, Full-Time

Reports to: Senior Manager - Back-Office Operations

Location: Markham

Operations Specialist role is responsible for executing tasks that will support various Back office and external groups. The successful candidate’s primary responsibilities will include processing transactions, files and batches related to contractor payments, resolving exceptions in these key areas and related projects.

This position will also play a key role in contributing towards Enercare's success by meeting business objectives, improving the performance of internal operations, ensuring customer satisfaction and continuous improvement of operating practices and procedures to reduce risk and increase operational effectiveness.

Accountabilities:

• Prepare, validate, and distribute reporting to internal and external partners
• Review and analyze data, providing a summary and context to stakeholders
• Partner with other departments to achieve production service levels and any on-going project objectives
• Review and provide support for staff mailboxes, forward emails accordingly, and follow up to ensure completion of tasks
• Manage escalations from business partners including contractors, and internal stakeholders while delivering the best-in-class Customer Experience
• Support and document internal processes to ensure they are up to current standards
• Effectively communicating with different departments to coordinate activities and resolve operational issues
• Conduct regular meetings with internal and external partners and supporting business partners
• Demonstrates a commitment to process improvement while provides recommendations and driving change
• File Transfer Management between internal and external vendors
• Foster and develop the capability to be a ‘Super User’ for internal systems while cultivating a position as a Subject Matter Expert within various Enercare systems
• Any other duties required to maintain service levels

Qualifications:

• Minimum three years of experience in an operational environment, process improvement, financial analysis or other roles that focus on root cause analysis, development and implementation of controls and procedures
• BBA or equivalent post-secondary education
• Excellent written and oral communications skills
• Superior working knowledge of Microsoft Applications such as Excel and Access
• Self-starter with strong interpersonal and conflict resolution skills
• Ability to quickly form relationships and interact effectively in a complex environment
• Strong desire to understand operations and root causes of issues
• Strong ability to multi-task and work under tight timelines
• Strong organizational and time-management skills
• Ability to understand financial impacts and back-end banking environments
• Ability to prioritize deliverables and work with various people in all levels including customers to achieve personal and team objectives
• Flexibility to adapt to changing priorities
• Extensive experience handling multiple billing systems and exceptions management

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.