front desk agent

EightSix Network; White Rock; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Guest Service Agent / Front Desk Clerk. The role involves managing guest registrations, handling inquiries, and ensuring a pleasant stay for guests. Ideal candidates should have a secondary school diploma and relevant experience. This is a permanent position with a focus on customer service excellence.

Qualifications

• 3 to less than 5 years of experience required.

Responsibilities

• Investigate complaints and claims.
• Register arriving guests and assign rooms.
• Process guests' departures, calculate charges, and receive payments.

Education

Secondary (high) school graduation certificate

Job description

Job Title: Guest Service Agent / Front Desk Clerk

Education: Secondary (high) school graduation certificate

Experience: 3 to less than 5 years

Work setting: Cruise ship, help desk

Tasks:

1. Investigate complaints and claims
2. Register arriving guests and assign rooms
3. Resolve complaints and claims
4. Process group arrivals and departures
5. Take, cancel, and change room reservations
6. Provide information on hotel facilities and services
7. Provide general information about points of interest in the area
8. Process guests' departures, calculate charges, and receive payments
9. Maintain an inventory of vacancies, reservations, and room assignments
10. Follow emergency and safety procedures
11. Perform clerical duties (faxing, filing, photocopying)
12. Answer telephone and relay calls and messages
13. Assist clients/guests with special needs
14. Contact customers to deliver wakeup calls
15. Perform light housekeeping and cleaning duties
16. Provide customer service and perform front desk duties

Work details:

• Work Term: Permanent
• Work Language: English
• Hours: 84 hours per week
• Requirements: Work Permit

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