Front Desk Agent – Overnight, Full Time

Fairmont Waterfront; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading hotel in Vancouver as a Night Audit Guest Services Agent, where you'll provide exceptional service to guests, manage check-ins and check-outs, and ensure a memorable experience. With a commitment to diversity and sustainability, Fairmont Waterfront offers a supportive environment for professional growth.

Benefits

Colleague Travel Discount Program

Food and Beverage Discounts

Transit Reimbursement

Subsidized Meals

Comprehensive Benefits

Dining Discounts

Exclusive Experiences

Qualifications

• Proficient in English; second language is an asset.
• Previous customer service experience is an asset.
• Ability to handle multiple tasks in a dynamic environment.

Responsibilities

• Provide professional and engaging service to guests.
• Perform Night Audit Guest Services Agent tasks.
• Ensure guest satisfaction and maintain hotel standards.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Teamwork

Education

Hospitality Diploma

Tools

Microsoft Windows

Job description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Nast Traveler and recognized as a Great Place to Work Canada for a second consecutive year. We are industry leaders in sustainability and embody our commitment to our community, featuring Vancouver's first green roof and rooftop apiary.

Our culture is strongly rooted in diversity, inclusion, professional growth, and development — over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

• Sustainability and community commitment — recognized with a 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership — more than 50% of our leadership team, including executive roles, are women
• Celebrating Diversity — our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2SLGBTQIA+ community — providing year-round support, including gender-inclusive change rooms
• Generous perks — enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program, food and beverage discounts, transit reimbursement for TransLink monthly passes, and subsidized meals during shifts through our colleague dining program
• Comprehensive Benefits — through our Benefit Plan, including medical, dental, and vision coverage, Pension Plan, and more
• Dining Discounts — get 50% off at our dining establishments in Vancouver, Victoria, and Whistler through our Food & Beverage Discount Program
• Exclusive Experiences — one free stay through our Be Our Guest Program
• Full rate of pay of $29.85/hour following 90 days of service

*Full-time and part-time colleagues are eligible

Job Description

What you will be doing:

• Reporting to the Front Office Manager, responsibilities include but are not limited to:
• Consistently offering professional, friendly, and engaging service
• Performing all Night Audit Guest Services Agent tasks, including greeting, checking in, and settling guest accounts with a personalized approach while following all policies, procedures, and service standards
• Auditing daily operations through the overnight task list
• Providing a seamless and exceptional guest arrival and departure experience
• Adhering to Leading Quality Assurance Standards and Service Essentials for Guest Services Agents to ensure guest satisfaction
• Acting as an ambassador for Fairmont Waterfront and Vancouver, creating memorable experiences
• Providing knowledgeable information about hotel facilities and city attractions
• Ensuring loyalty members and VIPs receive special attention and recognition
• Performing cashiering duties as required, following all credit and cash-out procedures
• Owning all guest inquiries, comments, and feedback, following up efficiently and professionally
• Adhering to standards of conduct, dress, hygiene, uniforms, appearance, and posture
• Participating in daily briefings and hotel initiatives
• Supporting and participating in colleagues' engagement activities and departmental development
• Maintaining presence at the reception desk and lobby with a welcoming demeanor
• Handling guest inquiries efficiently
• Performing other duties as assigned

Qualifications

• Proficient in English (verbal and written); second language is an asset
• Ability to handle multiple tasks in a dynamic environment
• Focus on guest needs, remaining calm and courteous
• Previous customer service experience is an asset
• Previous PMS experience is an asset
• Computer literacy in Microsoft Windows applications is an asset
• Typing speed of 25 words per minute
• Professional presentation
• Strong interpersonal and problem-solving skills
• Highly responsible and reliable
• Ability to work under pressure in a fast-paced environment
• Teamwork skills
• Hospitality diploma is an asset
• Flexible working hours
• Ability to handle cash accurately and effectively

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company aiming to attract, recruit, and promote diverse talent.

Why work for Accor?

We are more than a global leader. We support your growth and learning daily, helping work bring purpose to your life. Join us to explore limitless possibilities in hospitality. Discover your journey at https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS