Customer Service Associate

Marshall Retail Group; Calgary; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in travel retail is seeking enthusiastic Customer Service Associates and Sales Leads for new locations at Calgary International Airport. This dynamic role invites you to create unique customer experiences while working in a vibrant environment filled with high-end fashion, luxury luggage, and more. With a commitment to employee growth and satisfaction, the company offers competitive pay, generous benefits, and career advancement opportunities. Join this exciting team and be part of a thrilling retail journey that values your skills and passion for exceptional service!

Benefits

Dental Insurance

Critical Care Insurance

Employee Assistance Programs

Prescription Benefits

Free Life Insurance

Generous Paid Time Off

Employer Paid Parking

Bonus Potential

Employee Discounts

Career Advancement Opportunities

Qualifications

• 1+ year of experience in a lead or customer service role in retail.
• Excellent communication and people skills are essential.

Responsibilities

• Create unique experiences for customers in a fast-paced environment.
• Work as a team with a result-driven approach.

Skills

Customer Service

Communication Skills

Teamwork

Multitasking

Problem-Solving

Job description

We are now looking to fill Customer Service Associate and Sales Lead positions for our brand new locations at the Calgary International Airport!

We are travel retail and we are back with a BANG! Our stores are primarily in Casinos, Resorts, and Airport locations and range from high-end fashion to candy, luxury luggage, big-name electronics, and sundries! Look us up and be amazing! www.marshallretailgroup.com.

We have BRAND NEW locations and are looking for Customer Service Associates and Sales Leads who are ready to Create Unique Experiences!

What Else Can We Offer YOU?

• Dental, Critical Care, Employee Assistance Programs, and Prescription Benefits
• FREE Life Insurance
• Generous Paid Time Off
• Employer Paid Parking
• Bonus and SPIFF Potential
• Amazing Employee Discount at all our stores, so check us out
• Career Advancement!
• Amazing training & career path
• Competitive Pay!

Minimum Requirements:

• 1+ year of experience in a lead role or customer service role in a fast-paced retail environment
• Excellent communication and people skills
• Desire to work as a team with a result-driven approach
• Proven communication skills
• Ability to multitask and problem-solve
• Must have a satisfactory Airport Badging Process

APPLY TODAY! We can’t wait to meet you!

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

Marshall Retail Group prides itself on creating unique experiences for customers by developing distinctive retail store concepts that feature and highlight the local culture, community, and lifestyle of the cities in which they are located. InMotion Entertainment Group is the largest airport-based electronics retailer in travel locations globally, with access and insight into the latest technologies for business and leisure travelers. InMotion offers lifestyle products and electronics that include a wide breadth of headphones, mobile power, Bluetooth speakers, and travel accessories.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status, or any other basis prohibited by law. At WHSmith North America, it’s about each person bringing passion and skills to a dynamic and inclusive workplace!