Front Desk & Customer Service

Stevanato Group; Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company in the pharmaceutical manufacturing sector is seeking a dedicated Front Desk Agent. This role is vital as the first point of contact for clients, requiring exceptional customer service and strong organizational skills. You'll manage front desk operations, schedule appointments, and perform various administrative tasks while ensuring office security. The ideal candidate will thrive in a fast-paced environment and contribute positively to the team's success.

Benefits

401(k)

Medical insurance

Qualifications

• Previous experience in a front desk or customer service role is preferred.
• Strong organizational skills with the ability to prioritize tasks effectively.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Manage front desk operations, including answering phone calls and responding to inquiries.
• Schedule appointments and maintain an organized calendar for staff members.

Skills

Organizational Skills

Communication

Customer Service

Tools

Microsoft Office

Job description

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This range is provided by Stevanato Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

18.00 / hr - $25.00 / hr

Direct message the job poster from Stevanato Group

Human Resources Manager at Stevanato Group

We are seeking a dedicated and personable Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our clients, providing exceptional customer service and administrative support. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Manage front desk operations, including answering phone calls, responding to inquiries, and directing visitors appropriately
• Schedule appointments and maintain an organized calendar for staff members
• Perform administrative tasks such as filing, data entry, and maintaining records
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Previous experience in a front desk or customer service role is preferred
• Strong organizational skills with the ability to prioritize tasks effectively
• Proficiency in Microsoft Office suite
• Excellent verbal and written communication skills with attention to detail
• Ability to work independently as well as part of a team
• A positive attitude and a commitment to providing outstanding customer service

Additional Information

• Seniority level : Entry level
• Employment type : Full-time
• Job function : Customer Service
• Industries : Pharmaceutical Manufacturing

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Inferred from the description for this job

Benefits include 401(k) and Medical insurance.

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