Customer Service Representative

Aibaoinsurance; Markham; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking insurance brokerage as a Front Desk Customer Service Representative. This role offers an exciting opportunity to engage with customers, manage inquiries, and ensure smooth transactions while upholding high standards of service. With a supportive environment and a focus on professional growth, you will play a crucial role in building strong customer relationships and contributing to the team's success. If you have a valid RIBO license and a passion for customer service, this position is perfect for you. Embrace the chance to grow in your career within a dynamic team dedicated to excellence in the insurance industry.

Benefits

Professional Growth Opportunities

Collaborative Work Environment

Comprehensive Training

Ongoing Support

Qualifications

• Must hold a valid RIBO license and have at least 1 year of insurance experience.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Handle customer inquiries and transactions efficiently.
• Build and maintain strong customer relationships.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Attention to Detail

Organizational Skills

Time Management

Education

RIBO License

Experience in Insurance Industry

Job description

Overview:

Aibao Insurance is a licensed insurance brokerage company in Ontario. The core team has 20 years of experience in the industry and holds professional insurance academician qualification.

As a Front Desk Customer Service Representative, applicants must hold a valid RIBO license and have over one year of experience in the insurance industry. The ideal candidate will efficiently handle customer inquiries and transactions while ensuring excellent customer service standards.

Key Responsibilities:

1. Handle customer inquiries and transactions to ensure efficient and smooth processes.
2. Accurately record and maintain customer contact information and details.
3. Build and maintain strong customer relationships on behalf of the company.
4. Manage inbound sales calls and initiate outbound calls as necessary.

Qualifications:

1. Must hold a valid RIBO license.
2. Minimum of 1 year of experience in the insurance industry.
3. Strong communication and interpersonal skills.
4. Attention to detail, with excellent organizational and time-management abilities.

What we offer:

1. Opportunities for professional growth and development.
2. A supportive and collaborative work environment.
3. Comprehensive training and ongoing support.

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday

Language:

• Chinese (required)

Licence/Certification:

• RIBO License (required)

Work Location: In person