Front Desk Customer Service Agent - Richmond Hill, ON

Medrehab Group; Richmond Hill; On-site; CAD 30,000 - 60,000; Full time

Job description

**Front Desk Customer Service Agent – Richmond Hill, ON**Full TimePublished on: March 24, 2025**Medrehab Group - Richmond Hill**We are the difference makers in the quality of our customer’s lives by providing exemplary physical, emotional, and spiritual care for each of our patients. We create positive experiences by offering the latest treatment methods and results that count.Medrehab Group Physiotherapy is looking for a dynamic Front Desk Customer Service Agent to join our extraordinary Richmond Hill team of Physiotherapists, chiropractors and Massage Therapists in Richmond Hill, ON. The candidate must be able to work in a busy environment creating positive experiences for the other staff and customers.**Compensation:** $18-21/hour, CAD**Email:** [e-mail]**Education:** professional certificate**Qualifications:*** Able to communicate clearly and with sensitivity* Able to demonstrate proficiency with computer and EMR software* Able to demonstrate attention to detail and organizational skills* Able to follow our playbook* Suited for someone who is not shy and is an extrovert* At least 2 years of sales experience* At least 2 years of customer service experience* At least 1 year of office experience* Preferred 1 year of experience in a healthcare delivery field or equivalent**Skills:*** Customer Service and sales experience* Great telephone manner* Ability to solve problems quickly* Strong computer and administrative skills* Organizational skills**Responsibilities:*** Answer phone calls, schedule patients, maintain waitlist, and return voicemails immediately* Call insurance companies for entitlement and coverage details and talk to patients about the benefits of services we offer* Collect payments from patients and insurance companies and reconcile in our EMR system* Collect and accurately enter patient data in the EMR system* Manage records and correspondence for the clinic* Perform patient call backs, reactivation calls, and past patient win-back calls* Ensure excellent customer service and patient retention* Maintain the cleanliness and appearance of the workspace and office* Develop relationships with clientele, community businesses, and doctors to increase referrals to the clinic* Develop and implement strategies to obtain cross-referrals, patient referrals, Google reviews, product sales, and completed treatment care plans**Apply Today!**