Front Desk Manager

AIRE Ancient Baths Copenhagen; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

AIRE Ancient Baths is seeking a Front Desk Manager for their new Toronto location. This role involves leading the Front Desk team, ensuring exceptional guest experiences, and managing operations during the pre-opening phase. Join a unique wellness experience that blends history and luxury service.

Benefits

Competitive compensation package

Annual performance-based bonus

80% coverage on health, dental, and vision

Complimentary AIRE Experience on birthday

Exclusive employee discounts

Qualifications

• Minimum of 3 years' experience leading a Front Desk or Customer Service team.
• Strong sensitivity to luxury service standards.

Responsibilities

• Recruit, train, and onboard the Front Desk team.
• Ensure service excellence and brand consistency at the Front Desk.
• Lead daily Front Desk operations and coordinate with all departments.

Skills

Leadership

Communication

Problem Solving

Education

Hospitality Experience

Job description

Key Responsibilities

Pre-Opening Phase

• Recruit, train, and onboard the Front Desk team aligned with AIRE’s values.
• Finalize procedures and prepare Front Desk operations with department heads.
• Set up the space and participate in soft opening and launch activities.

Client Experience

• Ensure service excellence and brand consistency at the Front Desk.
• Monitor compliance and resolve issues affecting the guest experience.
• Oversee hygiene and sanitation standards.

Operations Management

• Lead daily Front Desk operations and coordinate with all departments.
• Manage VIP bookings, shift planning, inventory, and retail sales.
• Deliver daily briefings and operational reports.

Team Leadership

• Inspire, coach, and develop the Front Desk team.
• Provide ongoing feedback and manage team schedules.

What We’re Looking For

• Minimum of 3 years' experience leadinga Front Desk or Customer Service team is required.
• Prior experience in the hospitality, wellness, or related sectors is required.
• Strong sensitivity to luxury service standards, with a clear understanding of personalized service, attention to detail, and elevated guest expectations.
• Excellent leadership, organizational, communication, and problem-solving skills.
• Ability to work in a dynamic environment, particularly during the pre-opening and opening phases.
• Passion for delivering outstanding guest experiences and embodying AIRE’s brand values.
• Flexibility to work shifts, including weekends and holidays, especially during the opening period.

Why You Should Join Us:

• Be part of a brand-new opening and help bring the AIRE Experience to Toronto for the very first time.

• Take the lead in building a new team from scratch, shaping the culture and energy of a space unlike any other.

• Join a company that creates unique wellness experiences wherever it goes — blending history, atmosphere, and emotion in an unforgettable way.

• We offer a competitive compensation package and an annual performance-based bonus, designed to reflect your impact and contribution.

• Enjoy 80% coverage on health, dental, and vision

• Celebrate your birthday with a complimentary AIRE Experience, and enjoy exclusive employee discounts for yourself, friends, and family.

Grow with us: AIRE is a global and expanding brand with exciting paths ahead. This is a rare opportunity to be part of something special from day one: not just a job, but the chance to bring a new concept to life in your city. ????????

The Opportunity

At AIRE Ancient Baths, we create exceptional experiences where tradition, innovation, and service excellence meet.

What truly brings this experience to life is our people. At AIRE, we are proud to foster an inclusive, collaborative, and human-centered culture, driven by excellence in every detail, creativity through diversity, and a warm spirit that inspires and connects.

As we prepare to open our new centre in Toronto, we seek a passionate Front Desk Manager who will be instrumental in launching and leading the Front Desk operations.

Reporting to the Operations Manager, the Front Desk Manager will ensure an outstanding guest experience from day one, building a high-performing team and bringing AIRE’s standards of service excellence to life.

Our Toronto Location:

Amidst the timeless charm of Toronto’s Fashion District, AIRE finds its home in a historic Edwardian Classicism building, once the office and warehouse of the Copp Clark publishing company. Built in 1912 and later designated a heritage site, its original wood structure and towering pillars remain, preserving the character of its storied past that once held the art of printing and now embraces the art of relaxation.

Honoring its literary and industrial past, the space is adorned with vintage books, printing presses, which are subtle echoes of its history. AIRE Toronto offers a unique experience with a dry sauna and a Palestra, an indoor/outdoor bath area seamlessly connected to the interior through two jet baths, creating a tranquil escape where past and present merge in perfect harmony.