Guest Services Attendant (Part Time - Summer 2025)

Friday Harbour Resort; Innisfil; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Guest Services Attendant to join their vibrant team. This role involves welcoming guests, managing inquiries, and providing exceptional customer service in a luxury resort environment. The ideal candidate will possess a degree in hospitality or a related field and have experience in guest relations. You'll be the face of the resort, ensuring that every visitor has a memorable experience while also supporting the operational needs of the team. If you thrive in a fast-paced setting and are passionate about hospitality, this opportunity is perfect for you.

Qualifications

• Degree or diploma in hospitality or related field required.
• Previous guest relations experience in a luxury environment is essential.

Responsibilities

• Greet and screen visitors, ensuring a memorable experience.
• Handle inquiries via phone, email, and in-person professionally.
• Maintain up-to-date membership database and assist with administrative tasks.

Skills

Customer Service Skills

Communication Skills

Multi-tasking

Attention to Detail

Education

Degree in Hospitality, Travel and Tourism

Diploma in Related Discipline

Tools

Opera

Xola

Amadeus

Hostaway

Autohost

Smartwaiver

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

311 Big Bay Point Rd, Innisfil, ON L9S 2L3, Canada Req #1025

Friday, April 4, 2025

Thank you for your interest in continuing your career with Friday Harbour Resort. As you know our team is made up of exceptional colleagues, like yourself, who are passionate about delivering excellence. We are committed to providing you a workplace that recognizes talent and encourages and nurtures skills which allow colleagues to excel as a part of our Friday Harbour team.

Role Summary

Reporting to the Guest Services Leadership team the Guest Services Attendant is responsible for greeting and screening visitors, updating membership database, acting as resort operator and performing concierge duties. The Guest Services Attendant will need to anticipate homeowner, member and guest needs and ensure that each guest has a memorable experience.

Responsibilities

• Welcome and acknowledge each and every guest with a smile, eye contact and a friendly verbal greeting using the guests’ names when possible
• Answer all telephone inquiries in a polite and friendly manner, following service standard telephone policies
• Respond to telephone, e-mail, web, and in-person inquiries from various parties
• Database mining to ensure homeowner contact information is up to date (i.e. mailing address, phone number(s) and email address)
• Assist Friday Harbour Property Management, Finance, and Membership Sales with administrative duties as assigned
• Provide a timely response to homeowner, members and guests inquires and requests
• Provide guests with detailed descriptions of activities and events and confirm enrollment or sign up of event with guests
• Distribute all requests to the appropriate division in a timely manner
• Compute bills and collect payment from guests
• Promote recreation activities and outlets and provide concise and accurate directions
• Promote memberships to the Marina and Golf Course and provide concise and accurate details
• Process Membership Enrollment by creating and assigning Access Cards when appropriate
• Observe and report any security issues
• Ensure all customer complaints are addressed and handled professionally
• Complete retail transactions and maintain product in a neat and organized fashion
• Act as an ambassador of the Friday Harbour brand
• Maintain the Welcome Centre in a tidy and presentable manner
• Assist with Pool/Club House Access when needed
• Check guests in/out of Lake Simcoe Stays units
• Answer all inquiries regarding Lake Simcoe Stays and understand how the program works
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Adhere to all environmental policies and programs as required
• Other duties as assigned

Requirements

• Degree, diploma or certificate in hospitality, travel and tourism or other related discipline
• Previous work experience in guest relations required
• Experience in front desk or customer service in a luxury environment required
• Strong knowledge of the Resort facilities and services and local area
• Must possess excellent customer service skills
• Must be computer literate. Preferred candidate will have previous experience with Opera, Xola, Amadeus, Hostaway, Autohost, Smartwaiver, Microsoft Outlook, Word and Excel
• Strong verbal and written communication skills
• Detail-oriented and works with a high degree of accuracy
• Ability to multi-task in a fast-paced environment
• Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions

• Must be able to work flexible hours including evenings, weekends and holidays
• Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
• Stand, sit or walk for an extended period of time or for an entire shift
• Reach overhead and below the knees, including bending, twisting and pulling

Friday Harbour is an equal opportunity employer committed to hiring a diverse workforce. Friday Harbour is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.