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Director Enterprise Support - Medical Imaging Systems

Intelerad Medical Systems

Canada

Remote

CAD 80,000 - 120,000

Full time

2 days ago
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Job summary

An innovative healthcare technology firm is seeking a dynamic leader to spearhead a global technical support team. This role offers the chance to enhance patient outcomes through operational excellence and a commitment to professional development. With a supportive culture that values collaboration and innovation, you will have the flexibility to work remotely while making a significant impact on customer satisfaction. If you are passionate about driving change and building high-performing teams in a SaaS environment, this opportunity is perfect for you.

Qualifications

  • 10+ years in technical or service delivery roles in healthcare technology.
  • 5+ years leading technical support or service delivery teams.

Responsibilities

  • Champion operational excellence by managing KPIs related to team success.
  • Lead and develop high-performing technical support teams.

Skills

Technical Support Leadership
Analytical Skills
Project Management
Communication Skills

Education

Bachelor’s degree in Computer Science
Bachelor’s degree in Engineering

Tools

ServiceNow (SNOW)

Job description

Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Opportunity to lead a global team in a high-impact role focused on improving patient outcomes
- Commitment to professional development with resources for leadership coaching and career advancement
- Supportive and empowered company culture that values collaboration and innovation
- Flexibility to work remotely, allowing for better work-life balance
- Chance to make a significant impact on customer satisfaction and support processes

What to Expect (Job Responsibilities):
- Champion operational excellence by tracking and managing key performance indicators (KPIs) related to team and client success
- Lead and develop high-performing technical support teams through coaching and mentorship
- Drive knowledge-centered support by implementing a global knowledge development strategy
- Build strong cross-functional partnerships and act as a subject matter expert for business objectives
- Identify and implement process improvements to enhance efficiency and customer satisfaction

What is Required (Qualifications):
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
- 10+ years of experience in technical or service delivery roles in the healthcare technology industry
- 5+ years leading technical support or service delivery teams in a software/SaaS environment
- Proven ability to lead change and build high-performing, globally distributed teams
- Strong analytical and project management skills with excellent communication abilities

How to Stand Out (Preferred Qualifications):
- Proficiency with ServiceNow (SNOW) or similar support platforms
- Strong background in support analytics and customer satisfaction metrics

#HealthcareTechnology #CustomerSupport #RemoteWork #CareerGrowth #InnovationDriven

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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