Corporate Actions & Income Processing Specialist Sr.

Natural Factors; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a detail-oriented professional to join their team as a subject matter expert in corporate actions and entitlements processing. This role offers a unique opportunity to engage with clients while ensuring accurate processing of complex transactions. The ideal candidate will possess extensive experience in the securities industry, demonstrating strong analytical skills and a commitment to exceptional customer service. Join a forward-thinking company that values diversity and fosters an inclusive workplace, where your expertise will contribute to enhancing operational efficiency and client satisfaction.

Benefits

Flexible Work Schedule

Diverse and Inclusive Workplace

Career Development Opportunities

Health and Wellness Programs

Employee Recognition Programs

Qualifications

• 5+ years in securities/brokerage, with 3 years in corporate actions.
• Knowledge of financial transaction processing and settlements.

Responsibilities

• Oversee corporate action events and entitlement payments.
• Act as a point of contact for procedural questions.
• Deliver high-quality customer service to internal and external clients.

Skills

Securities/Brokerage Industry Experience

Corporate Actions Processing

Customer Service Skills

Analytical Thinking

Attention to Detail

Flexibility and Adaptability

Problem Resolution

Education

Post-Secondary Education

Canadian Securities Course (CSC)

Investment Funds Institute of Canada (IFIC)

Tools

Dataphile

Job description

Job Description

Please note: This role is 4 days a week in the office, and 1 day work from home.

Who We Are

Fidelity Clearing Canada (FCC) was founded in 2009 to provide execution, clearing, custody, and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of global-based firms. A leader in the independent clearing broker and custodian marketplace, FCC has grown to become the second-largest clearing firm in Canada with $13 billion CAD in assets under administration.

For more information about Fidelity Clearing Canada, please visit https://clearing.fidelity.ca/

Role Overview

Reporting to the Team Manager, this role is a subject matter expert in all corporate actions, income, and Proxy events for securities held domestically and internationally, in multiple systems. This role requires the ability to research/solve complex issues, process mandatory and voluntary corporate actions, review tax consequences, analyze and complete legal documentation (e.g., escrows, tax reclaims), reduce exposure within the firm (e.g., depo alignment), process market claims, handle escalations, interact with clients, alleviate workload, provide relief to management, and maintain good working relationships with issuers, depositories, brokers, and counterparties.

What You Will Do

1. Perform and oversee department transactions such as ensuring accurate preparation and processing of corporate action events and entitlements payments (including voluntary events, mandatory events, income-related payments, and proxy) received from the paying agent or depositories (local or foreign).
2. Record and process Dividend Reinvestment Plan (DRIP).
3. Process payments for Canadian securities (through depository or market). Includes processing physical exchanges for privately held securities and preparing proxy (physical and electronic) to the end client.
4. Process complex/high-risk transactions that require more touch points in multiple systems.
5. Assist in verifying all announcements pertaining to offers for accuracy. Research and adjust any discrepancies.
6. Act as a point of contact for procedural and process questions.
7. Provide relief for management by assisting in reviewing and overseeing controls of the department to reduce/minimize risk to the firm (e.g., dual verification on tenders and notifications sent to the front office).
8. Act as a subject matter expert through projects to improve efficiency and adapt to changing market standards within the firm; participate as a member within the firm or industry-wide committees.
9. Deliver high-quality customer service interactions to internal and external customers (e.g., brokers, agents, issuers) to exceed expectations and create positive experiences.
10. Interact directly—verbally and in writing—with clients (broker-dealers) and third parties (agents, issuers, counterparties).
11. Follow policy and procedure changes to ensure proper controls are maintained.
12. Assist in creating procedures designed to strengthen quality and risk controls.
13. Monitor key control reports.
14. Participate as a project lead/member/SME for projects, initiatives, and conversions related to the Entitlements Team.

The Experience You Bring

• Completion of Post-Secondary Education or equivalent experience.
• More than 5 years of experience in the securities/brokerage industry, ideally with a minimum of 3 years in corporate actions and entitlements processing, including tax and legal implications for clients.
• Extensive knowledge of financial transaction processing, settlements, or corporate actions/income.
• Understanding of reconciliation methodologies and standards.
• Knowledge and experience with Dataphile is an asset.
• Completion or enrollment in the Canadian Securities Course (CSC) or the Investment Funds Institute of Canada (IFIC) course is an asset.

What We’re Looking For

• A good working knowledge of trading and operations within the brokerage industry.
• Ability to interact and communicate effectively with stakeholders and external parties.
• Proven customer service skills.
• Accuracy and attention to detail.
• Strong analytical thinking.
• Flexibility and adaptability.
• Ability to manage multiple priorities.
• Capability to perform consistently in a time-sensitive environment with multiple deadlines.
• Extensive experience in problem resolution.

Additional Information

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status, or any other legally protected ground.

Accommodation During the Application Process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in the selection process. If you require an accommodation, please email us at [e-mail].

No telephone inquiries or agencies, please. We thank all applicants for their interest. Only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud recipients of several awards including:

• Canada's Top 100 Employers
• Greater Toronto's Top Employers
• Canada's Top Family-Friendly Employers
• Canada's Top Employers for Young People
• Great Place To Work Certified
• Best Workplaces for Inclusion
• Best Workplaces for Mental Wellness
• Best Workplaces for Today's Youth
• Best Workplaces for Women
• Best Workplaces in Financial Services & Insurance
• Best Workplaces in Ontario
• Best Workplaces with Most Trusted Executive Teams
• LinkedIn Top Companies in Canada
• Human Resource Director (HRD) - Best Place To Work
• HRD - 5-Star Benefit Program
• HRD - 5-Star Diversity & Inclusion Employer

Designations

• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team