Account Director - Total Account Management (Corporate/Transient/Groups & Meetings) (Greater To[...]

IHG Hotels & Resorts; Toronto; Remote; CAD 100,000 - 120,000; Full time

Job summary

An established industry player is seeking an Account Director to drive corporate transient and group sales in the Greater Toronto Area. This role demands a strategic thinker with exceptional relationship-building skills and a passion for customer service. You will actively seek new business opportunities, collaborate with global teams, and analyze performance metrics to refine sales strategies. Join a company that values flexibility and inclusivity, offering a comprehensive benefits package and opportunities for personal and professional growth. If you're ready to make an impact in a dynamic environment, this is your chance!

Benefits

Paid time off

Medical/Dental/Vision insurance

401K

Room discounts

Recharge days

Volunteering days

Qualifications

• Bachelor’s or master’s in marketing, management, or hospitality.
• Experience in the Canadian market and managing cultural teams.

Responsibilities

• Identify and develop new business opportunities within assigned accounts.
• Monitor account performance metrics to inform decision-making.

Skills

Sales Management

Communication Skills

Problem-Solving

Strategic Planning

Networking

Education

Bachelor’s degree in Marketing

Master’s degree in Business

Job description

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The Account Director is primarily responsible for strategically identifying, developing, and managing corporate transient and group sales opportunities. This role requires a strategic thinker with a strong sales acumen, exceptional relationship-building skills, and a passion for delivering outstanding customer service. The ideal candidate will possess strong problem-solving skills, the ability to work collaboratively within a team, and a drive to win in a highly competitive market.

Your day to day

• Business Development: Actively seek and develop new business opportunities and contacts within assigned accounts to maximize market share and revenue.
• Strategic Planning: Assess accounts and their opportunities, building strategic account plans using the IHG template. Collaborate with global counterparts, agencies, hotels, and contacts to execute strategies and tactics that drive revenue and market share.
• Performance Analysis: Monitor account performance metrics and use data to identify trends and opportunities, utilize data-driven insights to inform decision-making and refine sales strategies
• Networking: Network within accounts to identify key decision-makers and influencers, building relationships to fully penetrate account potential.
• Understanding Client Needs: Seek to understand the account's business and priorities, developing strategies that align with their objectives and maximize opportunities
• Collaboration with Hotels: Work closely with appropriate hotels to ensure clear communication of expectations and goals. Develop a network of support at key hotels, fostering close working relationships with hotel management and sales staff.
  
  

What We Need From You

• Education: Bachelor’s or master’s degree in marketing, Management, Business, Hospitality, or an equivalent combination of education and work-related experience.
• Market Experience: Demonstrated experience working in the Canadian market, with a deep understanding of managing across cultural teams and client interactions.
• Sales Management: Proven experience in organizing, planning, and executing large-scale sales segment plans from conception through implementation.
• Communication Skills: Effective verbal and written communication skills for providing information to clients, vendors, senior management, and staff. Ability to work effectively at the board level in client companies, with strong relationship management, negotiating, and persuading abilities.
• Commercial Acumen: Strong commercial acumen with a high-level understanding of operating in an owned, managed, and franchised environment. Experience with franchise organizations or ownership constituencies is preferable. International experience or handling accounts with an international scope is required.
  
  

Travel – willingness to travel up to 50% as needed

Location – Remote: **Candidate must reside in the Greater Toronto Area**

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitality

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