Account Manager

Desjardins Group; Quebec; On-site; CAD 50,000 - 90,000; Full time

Job summary

Une entreprise innovante cherche un professionnel dynamique pour développer des relations d'affaires avec des clients dans le secteur commercial. Dans ce rôle, vous serez responsable de la promotion et de la vente de produits et services, tout en garantissant la satisfaction des clients. Vous utiliserez vos compétences en communication et votre orientation client pour identifier des opportunités de développement commercial. Avec un salaire compétitif et des avantages tels qu'un plan de retraite à prestations définies et des vacances flexibles, cette position offre une excellente occasion de croissance professionnelle dans un environnement inclusif et respectueux.

Benefits

Salaire compétitif et prime annuelle

4 semaines de vacances flexibles

Plan de retraite à prestations définies

Assurance groupe incluant la télémédecine

Remboursement des dépenses de santé et de bien-être

Qualifications

• Minimum de deux ans d'expérience pertinente dans un rôle similaire.
• Connaissance du français est requise.

Responsibilities

• Développer et maintenir des relations d'affaires personnalisées avec les clients.
• Agir en tant que gestionnaire de compte pour assurer la satisfaction des clients.

Skills

Communication efficace

Orientation client

Résultats orientés

Savoir interpersonnel

Apprentissage agile

Education

Baccalauréat dans un domaine connexe

Job description

The incumbent is responsible for prospecting, soliciting, developing and maintaining business relationships with a clientele composed primarily of small organizations operating in the commercial sector with a view to promoting and selling products and services in order to grow the centre’s business. He or she uses his/her technical business knowledge and solid grasp of applicable procedures, standards and guidelines to represent, negotiate and engage companies as part of agreements with moderate impact on the business centre. He or she also ensures consistency and balance between sales objectives, sound and prudent risk management, portfolio profitability and member, client and partner satisfaction. More specifically, you will be required to:

• Initiate, develop and maintain personalized business relationships with current and potential clients in order to promote and sell the products and services offered by Desjardins.
• Act as an account manager by serving as a key intermediary between the business centre and members and clients. Ensure proper usage and updating of, as well as satisfaction with the products and services offered. Analyze sources of dissatisfaction and recommend potential solutions.
• Identify and analyze member and client needs, develop personalized solutions and prepare an integrated service offering. Negotiate applicable conditions with members and clients.
• Recommend strategies and solutions for achieving objectives by the business centre such as increased business volume, sound risk management, portfolio profitability and stronger business relationships.
• Use intelligence to identify opportunities for business development that will increase the competitiveness of the products and services offered.
• Execute various promotional activities as part of the centre's business operations. Participate in targeted public relations activities and participate actively in the business community.
• Be attentive to client and member needs to ensure their full satisfaction, seize business opportunities and, as needed, refer them to the right person to meet their needs.
• Adhere to all policies, practices and standards in effect, as well as the various laws governing the distribution of financial products and services. Provide sound and prudent risk management for all portfolios under their responsibility.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required

Action oriented, Communicates effectively, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)

Unposting Date

2025-03-27