Graduate Account Manager - Canada

Storyteller; Canada; Remote; CAD 50,000 - 60,000; Full time

Job summary

Join a high-growth SaaS platform as a Graduate Account Manager, where you'll nurture client relationships and drive customer success. This fully remote role offers competitive benefits and the chance to work with leading global sports brands, ensuring clients maximize the value of the Storyteller platform.

Benefits

Competitive benefits

Qualifications

• Strong communication skills, both oral and written.
• Interest in AI, technology, and sports.
• Ability to manage multiple tasks and clients.

Responsibilities

• Build and maintain strong client relationships.
• Monitor client usage and identify growth opportunities.
• Conduct regular check-ins and provide performance reviews.

Skills

Communication

Proactive attitude

Detail-oriented

Customer communication

Project management

Education

Excellent school and university grades

Tools

Microsoft Office

Airtable

Monday

Job description

Up to 60k CAD per year, full time permanent contract
Fully remote working from anywhere in Canada!
Exciting high growth product, relied on by leading global sports brands|
Working with the latest hardware, tech stack and tools
️️ Access to competitive benefits

Summary

Storyteller is a platform that allows brands to integrate Stories functionality into their apps and websites. The platform is in use by multiple global brands serving millions of users. Check us out onour website or onProductHunt !

Join Storyteller's dedicated team as a Graduate Account Manager, where you will play a vital role in nurturing client relationships and driving customer success. You'll be at the forefront of a dynamic, fast-paced environment, ensuring our clients maximize the value of the Storyteller platform.

If you're a bright, enthusiastic graduate with a passion for the business side of sports, technology and client satisfaction, and a desire to build strong, lasting partnerships, please apply!

About us

Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue.

For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost. Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.

We work with globally-recognised clients in US TV and Sports industries. Every day we produce work that is innovative, challenging, and enjoyed by millions of people!

Responsibilities

As a Graduate Account Manager for Storyteller, you'll be a key point of contact for our clients, building strong relationships and ensuring their success with our platform. You'll gain hands-on experience in account management, working closely with clients to understand their needs and help them achieve their goals. We're committed to providing you with the support and mentorship you need to grow into this role and take on increasing responsibilities.

In time, you will be responsible for:

Building and maintaining strong, long-lasting client relationships

Gaining a deep, almost obsessive understanding of your clients’ teams, competitions and sports, more than anyone else in the company

Serving as the primary point of contact for assigned clients and being the first person to respond to any queries

Understanding clients' business goals and challenges, and aligning Storyteller's solutions to meet their needs

Monitoring client usage and identifying opportunities for growth and expansion, as well as any risks to mitigate

Conducting regular check-in calls and meetings with clients to review performance and address any concerns, and ensuring all notes are recorded and converted into any relevant actions

Providing Quarterly Business Reviews to clients, containing actionable recommendations, progress reports and account performance

Owning, updating and keeping track of any actions assigned for your client, as well as ensuring client details are kept up to date in Airtable

Working with the Delivery Manager and clients’ app vendors on any specific integration projects

Collaborating with internal teams (e.g., Sales, Design, Support) to ensure we deliver the services that our clients are expecting

Advocating for client needs and feedback with the Product team.

Contributing to improvements in our account management processes and strategies.

Qualifications

What's important to us:

Excellent school and university grades

Excellent oral and written communication skills

A real interest in AI, technology and recent advancements

A real interest in the business-side of sports, as well as a love of watching and following sport generally

Proactive attitude; you’re always first on the scene grabbing hold of things

A self-starter who has a strong sense of ownership and initiative

A detail-oriented individual who ensures that all work is completed with accuracy, precision, and thoroughness

Experience communicating directly with customers

The ability to manage multiple tasks, projects and clients simultaneously, and comfort in constant context-switching

Proficiency in Microsoft Office suite, bonus points if you have experience with a SAAS PM tool such as Airtable or Monday

Recruitment Process

Firstly, you will be asked to complete an online video which will involve answering a mixture of questions.

Secondly – if your interview goes well, you will be sent a follow-up exercise (for which you will be compensated) that aims to test your project management and problem solving skills. Depending on the outcome of this exercise, you will be invited for a final interview with Andy, our Head of Delivery.