Remote Customer Care Associate

NTT DATA; Halifax; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Remote Customer Care Associate to deliver exceptional service. The role requires effective communication and problem-solving skills, with a focus on customer satisfaction. The ideal candidate will have a high school diploma and experience in customer service. Join a dynamic team dedicated to enhancing the customer experience.

Qualifications

• 2 years experience in customer service and office environment.
• Must be fluent in English.

Responsibilities

• Provide quality customer service experience to consumers.
• Communicate effectively via multiple channels.
• Maintain effective service for internal and external customers.

Skills

Customer Service

Problem Solving

Communication

Education

High School Diploma / GED

Tools

Microsoft Office Suite

Job description

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA is seeking a Remote Customer Care Associate that speaks fluent English to join our team working for our valued end client.

Basic Qualifications :

• 2 years experience customer service
• 2 years experience office environment
• 1 year experience Microsoft Office Suite
• High School Diploma / GED
• Must be English Speaker

Job Responsibilities :

• Provide quality customer service experience to our consumers and customers
• Maintain effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of Company products and programs
• Gain a working knowledge of Company systems and processes
• Attend appropriate training classes to continually work towards self-development to stay current on customer service procedures & practices
• Problem solved in a professional and effective manner.
• Communicate effectively with consumers via all channels (Including but not limited to telephone, email, letter, chat, text, social media, etc...)
• Answer incoming faxes, calls, voicemail and emails and input data and file
• Address issues to provide first call resolution

New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.

• All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material, no time off allowd during training period

Required schedule availability for this position is Monday-Friday 11 : 00am-7 : 00pm Atlantic time .

Shift times may be changed as per client requirements. Additionally, overtime may be required based on business requirements.

About NTT DATA :

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at -us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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