Field Service Technician

Bloom Recruitment Inc; Electoral Area A; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading MSP is seeking a Field Services Technician to provide exceptional technical support for small and mid-sized businesses. You will handle escalations, troubleshoot various IT issues, and assist with infrastructure projects. This full-time role offers a supportive environment with opportunities for career growth and a comprehensive benefits package, including profit sharing and health spending accounts.

Benefits

Annual Profit Sharing Bonus

$2,500 Lifestyle Spending Account

$5,000 Health Spending Account

Dental and Extended Health Coverage

3 weeks vacation + birthday off

5 paid sick days per year

Home Internet Reimbursement

Qualifications

• Minimum 3+ years' experience in a Managed Service Provider (MSP) environment.
• Diploma, certification, or formal education in IT or a related field.

Responsibilities

• Provide remote and on-site support for small and mid-sized business clients.
• Troubleshoot and resolve hardware, software, networking, and connectivity issues.
• Participate in the on-call rotation for after-hours emergency support.

Skills

Troubleshooting

Communication

Education

Diploma in IT

Tools

RMM tools

PSA tools

Job description

Total Compensation : $60,000 - $80,000 / year (depending on experience and qualifications)

Type : Full-Time, Permanent Monday to Friday, 8 : 00 AM - 5 : 00 PM

About the Role :

Bloom Recruitment is hiring a Field Services Technician for a fast-growing MSP client. You'll be part of the frontline technical team, handling escalations both remotely and on-site. If you love solving complex IT issues, working independently, and helping businesses run smoothly, we want to hear from you!

What You'll Do :

• Provide remote and on-site support for small and mid-sized business clients.
• Troubleshoot and resolve hardware, software, networking, and connectivity issues in Windows environments.
• Configure, deploy, and maintain workstations, servers, firewalls, switches, and wireless networks.
• Support Microsoft 365 : onboarding / offboarding users, managing licenses, configuring Exchange, SharePoint, and Teams.
• Assist with Microsoft Azure : managing virtual machines, backups, and cloud storage.
• Monitor and respond to system alerts using RMM tools (Remote Monitoring and Management).
• Perform patch management, antivirus monitoring, backup checks, and routine system maintenance.
• Assist in infrastructure projects : server upgrades, migrations, network installations, and cloud migrations.
• Configure, troubleshoot, and secure VPN and firewall solutions.
• Maintain up-to-date documentation of client environments in HaloPSA.
• Participate in the on-call rotation for after-hours emergency support.
• Conduct periodic on-site visits for hardware setups, assessments, or project work.
• Deliver exceptional customer service and build strong client relationships.
• Stay current with industry trends, certifications, and new technologies.

What You Bring :

Experience & Education :

• Minimum 3+ years' experience in a Managed Service Provider (MSP) environment.
• Diploma, certification, or formal education in IT or a related field.

Technical Skills :

• Strong troubleshooting skills across desktops, laptops, printers, and imaging devices.
• Hands-on experience with server and network administration.
• Familiarity with disaster recovery platforms and backup restoration.
• Experience with PSA (Professional Services Automation) and RMM tools is a plus.

Other Requirements :

• Excellent communication skills - able to explain technical concepts clearly to non-technical users.
• Ability to transport equipment to / from client or company locations (details to be discussed).
• Willingness to participate in after-hours emergency support when needed.
• Annual Profit Sharing Bonus
• 2,500 Lifestyle Spending Account (LSA) per year
• cover fitness, wellness, family expenses, and more)
• 5,000 Health Spending Account (HSA) per year
• cover healthcare expenses not fully covered by regular benefits)
• Dental and Extended Health Coverage
• Vacation : 3 weeks (15 days) + your birthday off (vacation increases with service)
• Sick Leave : 5 paid sick days per year
• Home Internet Reimbursement : Up to $100 / month

About Our Client :

Our client is a leading MSP passionate about delivering real-world IT solutions to businesses of all sizes. They offer a dynamic, supportive environment where career growth, skills development, and client satisfaction are top priorities.

We're an equal opportunity employer.

Diversity and inclusion are core to our success, we encourage all qualified candidates to apply.

Ready to take the next step? Apply today!

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