Contract Specialist (12 Month Contract)

KPMG Canada; Moncton; Remote; CAD 54,000 - 81,000; Full time

Job summary

A leading company in Canada is seeking a Contract Specialist to manage external resources and ensure operational excellence. This remote role involves case management, process governance, and collaboration with Hiring Managers. Ideal candidates will have 3-5 years of relevant experience and strong communication skills.

Qualifications

• 3-5 years’ experience in case management or similar roles.
• Bilingual in English and French preferred.
• Experience with staffing agencies or contingent workforce is a plus.

Responsibilities

• Manage processes related to external resources across Canada.
• Provide guidance and support to Hiring Managers on engaging external resources.
• Lead process improvements and document SOPs and policies.

Skills

Communication

Organization

Stakeholder Management

Education

Relevant college or university degree

Tools

MS Office

ServiceNow

Flextrack

Beeline

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause of turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric approach to engaging external resources, while balancing the commercial needs of the business with risk mitigation for the firm. This is achieved by:

1. Utilizing internal contingent workforce experts who stay updated on market intelligence.
2. Acting as trusted advisors to educate, challenge the status quo, and advise on creative solutions.
3. Delivering a customer-centric approach by minimizing administrative efforts, anticipating needs, and fostering strong relationships with Hiring Managers.

Location: Anywhere in Canada (remote work with 1-2 days in office per month for meetings)

What You Will Do

Reporting to the Leader of the CLO, the Contract Specialist will manage processes related to external resources across Canada, handling over 1000 cases annually, from individual contractors to large organizations. The role involves ensuring operational excellence through process improvements, technology use, and documentation.

• Provide guidance and support to Hiring Managers on engaging external resources.
• Leverage technology to enhance processes and user experience.
• Maintain and update documentation and workflows.

Key Responsibilities

Case Management

• Promote the CLO’s brand through a customer-centric approach.
• Facilitate intake conversations and provide system training.
• Conduct due diligence and maintain case records.
• Communicate regularly with stakeholders and handle inquiries.

Process Governance

• Lead process improvements and document SOPs and policies.
• Ensure compliance with relevant legislation and policies.

What You Bring

• 3-5 years’ experience in case management or similar roles.
• Experience with staffing agencies or contingent workforce is a plus.
• Bilingual in English and French preferred.
• Strong communication, organization, and stakeholder management skills.
• Proficiency with MS Office, and experience with systems like ServiceNow, Flextrack, or Beeline is an asset.
• Relevant college or university degree.

This role requires fluency in English, with support for English-speaking stakeholders.

Compensation and Values

The salary range in BC is $54,000 to $81,000, with potential bonuses, based on skills and location. KPMG values integrity, excellence, courage, teamwork, and doing what matters. We are committed to diversity, inclusion, and providing accommodations during recruitment.