E-Commerce Key Account Manager - Amazon

Adecco; Markham; On-site; CAD 75,000 - 120,000; Full time

Job summary

Adecco in Markham, ON is seeking a highly driven eCommerce Key Account Manager to lead the national Amazon Sales program. You will own strategic account plans, drive promotional strategy, and coordinate with internal teams to maximize revenue, growth, and market share.

The ideal candidate has 3+ years in eCommerce sales, strong analytical abilities, and proven success managing Amazon growth initiatives (AMS, A+ Content, FBA). Hybrid work model offered.

Qualifications

• 3+ years in eCommerce sales or national account management.
• Proven success with Amazon growth strategies (AMS, A+ Content, VCP, FBA).
• Excellent presentation and communication skills.
• Strong analytical and cross-functional collaboration abilities.

Responsibilities

• Develop strategic account plans and growth targets for the national Amazon account.
• Collaborate with sales, marketing, finance, and supply chain to deliver solutions.
• Negotiate renewals and manage trade spend effectively.
• Analyze performance data and optimize promotions for ROI.

Skills

eCommerce sales

National account management

Amazon Vendor Central

Presentation skills

Interpersonal skills

Time management

Strategic thinking

Problem solving

Go-getter mentality

Competitive spirit

Education

University degree in a related field

Tools

Keepa

Jungle Scout

MS Office (Excel, PPT, Word, Outlook)

Job description

Our client in Markham, ON is seeking a highly driven and strategic eCommerce Key Account Manager to join their Amazon Sales Team. In this role, you will be responsible for managing the national Amazon account, driving promotional and commercial strategy, and executing a robust growth plan. Reporting directly to the Director of eCommerce, you will serve as the primary liaison to Amazon Vendor Services and collaborate across internal and external teams to deliver best-in-class performance, revenue growth, and market share expansion. This role requires deep expertise in eCommerce, strong analytical acumen, and cross functional collaboration across performance marketing, data analytics, finance, content, operations, and supply chain.

RESPONSIBILTIES:

• Develop and execute strategic account plans for assigned key account, including identifying growth opportunities, setting account objectives, and establishing sales targets.
• Build and maintain strong relationships with key decision-makers and influencers within the retailers' organizations across all levels of management, understanding their business objectives and challenges. Proactively address customer needs, resolve issues through regular communication and effective problem-solving.
• Collaborate closely with internal teams, including sales, marketing, finance, customer service and supply chain to ensure effective delivery of solutions and seamless customer experience.
• Identify and pursue new business opportunities within existing key accounts, leveraging your understanding of their business and industry trends.
• Negotiate contract renewals, manage trade spend efficiently, ensuring favorable terms and mutually beneficial agreements.
• Maintain accurate and up-to-date account records, including sales activities, pipeline management, within our Exceedra systems.
• Stay updated on industry trends, market dynamics, and competitor activities, providing insights and recommendations to internal teams and clients.
• Plan annual promotional activities, while continuously looking to maximize ROI.

Required Skills:

• 3+ years of relevant experience in eCommerce sales, national account management, or Amazon Vendor Central management.
• University degree in related field Proven record of success in managing sales and executing Amazon growth strategies (AMS, A+ Content, VCP, FBA, etc.).
• Excellent presentation, interpersonal, and communication skills
• Strong organizational and time management skills
• Strategic thinking and problem-solving abilities, with a proactive and results-oriented approach
• Competitive spirit - the successful candidate will have a go-getter mentality in identifying and pursuing growth opportunities.
• Experience working with tools such as Keepa and Jungle Scout.
• MS Office including Excel (Must be proficient with Vlook-ups, Pivot Tables, "if" calculations, etc. Must have the ability to dissect large data files through retail portals and summarize as executive summary for the NAM), PowerPoint, Word & Outlook