Key Account Manager- Ecommerce

Zinus Canada; Canada; Hybrid; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Short- and long-term bonus structure

Employee purchase and enrichment programs

Hybrid work model

Job summary

A leading furniture manufacturer is seeking a Key Account Manager to manage their Amazon account and drive sales in Canada. This mid-senior level role requires a minimum of 5 years of experience with major eCommerce accounts like Amazon, strong negotiation skills, and analytical expertise in Excel. The position offers a competitive salary, a bonus structure, and a hybrid working model, requiring travel to the office.

Qualifications

• Minimum 5 years of experience managing Amazon and other major eCommerce accounts.
• Analytical strength with proficiency in Excel and familiarity with Power BI.
• Strong negotiation skills and proven experience in P&L management.

Responsibilities

• Drive sales growth and build strong customer relationships.
• Develop and implement account-level growth strategies.
• Monitor sales, inventory, and forecasts to manage stock levels.

Skills

5+ years of experience managing major omnichannel/eCommerce accounts

Strong negotiation skills

P&L management

Understanding of eCommerce and omnichannel retail models

Building proposals and presenting

Analytical skills: Excel proficiency

Strong organizational and time-management skills

Education

Bachelor’s degree in eCommerce, Digital Marketing, Business, or a related field

Tools

Excel

Power BI

Job description

The Role

As Key Account Manager (reporting to the Country Manager/Senior Director, Zinus Canada), you will be the primary contact for Amazon account, owning the sales, promotional, and marketing strategies across your accounts. Your role is both strategic and hands-on: you will drive sales growth, build strong customer relationships, and unlock opportunities for expansion in one of the most competitive retail categories.

What You’ll Do

• Build strong partnerships with buyers and category/marketing teams—becoming their preferred partner.
• Own annual sales targets for each account, negotiating terms and conditions.
• Develop and implement account-level growth strategies to expand Zinus market share.
• Optimize promotions in collaboration with Marketing, Finance, and Operations, ensuring ROI and brand alignment.
• Monitor sales, inventory, and forecasts weekly to manage stock levels, reduce out-of-stocks, and avoid overstocking.

Performance & Insights

• Analyze account performance, identifying growth opportunities and risks.
• Manage customer P&L to measure the impact of initiatives and proposals.
• Review sell-in and sell-out data, turning insights into actionable plans.
• Monitor online assortment, pricing, and competitor activity to keep Zinus competitive and compliant.
• Prepare accurate sales forecasts and reports.
• Partner with internal and global teams to ensure accounts are optimized.
• Provide weekly reporting and projections to leadership.
• Mentor and train new team members when needed.
• Support special projects such as product sample delivery or showroom set-up.

What You’ll Bring

• Minimum 5 years of experience managing Amazon, Walmart, Wayfair, or other major omnichannel/eCommerce accounts. 1P vendor experience would be a big plus!
• Strong negotiation skills and proven experience with P&L management.
• Deep understanding of eCommerce and omnichannel retail models.
• Skilled in building proposals and presenting to senior decision-makers.
• Knowledge of direct import and domestic channel operations.
• Analytical strength: Excel (VLOOKUP, Pivot Tables) required; Power BI a plus.
• Familiarity with supply/demand planning.
• Strong organizational and time-management skills with the ability to multitask.
• Bachelor’s degree in eCommerce, Digital Marketing, Business, or a related field.
• A proactive, positive “can-do” mindset with openness to feedback and growth.
• Future opportunities in Sales Director or Operational Leadership roles.

Why Join Us

• Competitive salary (negotiable based on experience).
• Short- and long-term bonus structure.
• Employee purchase and enrichment programs.
• Hybrid work model (not a remote role).
• Business travel to the U.S. 2–3 times per year.

Location: Hybrid – must have a vehicle for travel to office.

Seniority level

Seniority level: Mid-Senior level

Employment type

Employment type: Full-time

Job function

Job function: Sales and Business Development

Industries

Industries: Furniture and Home Furnishings Manufacturing