Automotive Service Advisor: Elevate Customer Experience

Performance Cars Ltd.; Brampton; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Employee assistance program

Discount on vehicles, service and/or"-

Career mobility program

Employee discounts on parts

Job summary

Performance Auto Group Brampton North Nissan is seeking a Service Advisor to join our dynamic Ontario team. You will greet customers, determine repair needs, and coordinate with technicians to deliver timely, transparent service. You’ll also explain costs and timeframes while ensuring accuracy of customer and vehicle data.

The ideal candidate has 1–2 years in automotive or retail service, a valid Ontario driver’s license, and strong customer service skills. CDK Dealer software is a plus.

Qualifications

• Minimum 1-2 years of automotive experience or retail service experience.
• Must have a valid Ontario Driver's License and good driving record.
• CDK Dealer software experience is an asset.
• Strong customer service and troubleshooting skills.
• Ability to work flexible hours and adapt to changing schedules.

Responsibilities

• Greet each customer in a prompt, courteous manner.
• Communicate with customers to determine the nature of the mechanical problems.
• Discuss cost estimates and approximate time when vehicle will be ready with customer and obtain agreement from customer before allowing Technicians to begin work.
• Obtain customer and vehicle data.
• Schedule appointments using dealership approved forms.
• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, while using maintenance menus.
• Prioritize repairs based on urgency.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Data entry

Team player

Professionalism

Tools

CDK Dealer software

Job description

Performance Auto Group Brampton North Nissan is seeking a Service Advisor to join our dynamic Ontario team. You will greet customers, determine repair needs, and coordinate with technicians to deliver timely, transparent service. You’ll also explain costs and timeframes while ensuring accuracy of customer and vehicle data.

The ideal candidate has 1–2 years in automotive or retail service, a valid Ontario driver’s license, and strong customer service skills. CDK Dealer software is a plus.