Service Advisor - Wellington Motors

Sherwood Park Hyundai; Guelph; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Tech-focused role

Competitive compensation

Vehicle purchase program

Employee assistance program

Events and contests

Professional development

Job summary

Wellington Motors in Guelph, ON is seeking an experienced Service Advisor to join our team. You will manage the service experience, estimate costs, discuss needs with customers, and coordinate with technicians to ensure timely repairs.

We value automotive knowledge, a customer-first mindset, and the ability to work in a fast-paced environment. This full‑time onsite role offers a competitive compensation package and growth opportunities within the AutoCanada network.

Qualifications

• Minimum of 2-year dealership experience in a Service Advisor role.
• CDK experience is an asset.
• Automotive knowledge.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Ability to thrive in a fast-paced environment with many priorities.
• Demonstrated communication and interpersonal skills.
• Must be able to remain calm when customers and/or situations are not.
• Organization and follow-up skills.
• Experience and desire to work with technology.

Responsibilities

• Estimate cost and time for a wide range of repairs.
• Welcome customers and discuss their needs.
• Answer customer inquiries in person or by phone.
• Develop repair estimates by considering materials, supplies and labor costs.
• Prepare repair orders detailing problems or symptoms.
• Connect customers to the right automotive technician.
• Test-drive vehicles to confirm repairs.
• Maintain automotive records of problems and corrective actions.

Skills

Dealership experience

Customer service

Communication skills

Organization

Tech-savvy

Goal oriented

Calm under pressure

Team player

Automotive knowledge

Problem solving

Tools

CDK

Job description

Salary Range: $55,000.00 To $65,000.00 Annually

Join the ride!

Position: Service Advisor
Dealership: Wellington Motors
Location: Guelph, ON
Classification: Full Time, Onsite, Immediate Vacancy
Salary: $55,000-$65,000 (Salary + bonus)

Wellington Motors is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heartofour success, building long-lasting, trust-based relationships with customersacross Canada. Our national network provides opportunities and support to buildthe career that’s right for you. Working here is fast-paced, non-stop, and alittle unpredictable—and we love it.

Your area of focus.

We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.

What drives your day-to-day?

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions

What arethe must-haves

• Minimum of 2-year dealership experience in a Service Advisor role required
• CDK experience is an asset
• Automotive knowledge
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Demonstrated communication and interpersonal skills
• Must be able to remain calm when customers and/or situations are not
• Organization and follow-up skills
• Experience and desire to work with technology

The Perks.

• Experience and desire to work with technology
• Competitive Compensation and Benefits Package
• EmployeeVehicle Purchase & Service Plans
• Employeeand Family Assistance Programs
• Company-wideappreciation events and contests throughout the calendar year
• Professionaldevelopment and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we activelysupport everyone in expressing themselves and reaching their fullpotential.

Can you picture yourself here already?

We hope so. It’s equally as important that youchoose us as we choose you. Take a sneak peek at what we think makes this oneof the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on genderidentity, race, national origin, ethnicity, religion, age, sexual orientation,marital or family status, or mental physical disabilities. AutoCanada iscommitted to collaborating with and providing reasonable accommodations toindividuals with disabilities. If you need accommodation during the recruitmentprocess, please inform your recruiter.