Dynamic Library User Services Specialist

Carleton University; Ottawa; On-site; CAD 66,000 - 73,000; Full time

Job summary

A leading educational institution in Ottawa is seeking a User Services Assistant for their library services. The position involves providing assistance to both the university community and external partners, requiring excellent public service skills and a strong commitment to service. Candidates should have a Library and Information Technician Diploma and relevant experience in a library setting. The role offers a unique opportunity to impact the community positively and contribute to a diverse and equitable work environment.

Benefits

Diversity and inclusivity in the workplace

Professional development opportunities

Supportive work environment

Qualifications

• Requires excellent communication skills for public service.
• Must have knowledge of Library regulations and procedures.
• Experience with cataloguing, spreadsheets, and customer service is essential.

Responsibilities

• Provide library services to the Carleton community and external partners.
• Operate fulfillment and resource requests efficiently.
• Act as a backup for user services team during busy periods.

Skills

Excellent public service skills

Strong commitment to service

Good knowledge of office productivity software

Ability to manage time efficiently

Comfortable with physical demands of position

Education

Two year Library and Information Technician Diploma

University degree

Job description

A leading educational institution in Ottawa is seeking a User Services Assistant for their library services. The position involves providing assistance to both the university community and external partners, requiring excellent public service skills and a strong commitment to service. Candidates should have a Library and Information Technician Diploma and relevant experience in a library setting. The role offers a unique opportunity to impact the community positively and contribute to a diverse and equitable work environment.