Duty Manager - South (Part Time)

Avanti Software Inc.; Calgary; Hybrid; CAD 28,000 - 32,000; Part time

Benefits offered by this job

Complimentary YMCA Calgary membership

Dependent membership

Program discounts

Leadership development

Scholarship opportunities

Paid recertification and training

Job summary

YMCA Calgary is seeking a Duty Manager - South on a part-time basis. The role covers South facilities with flexible, floating coverage during evenings and weekends. You will ensure safety, security, and high-quality service, escalating emergencies when needed.

Qualifications include leadership experience, strong customer service, conflict resolution, and a current First Aid with CPR-C. A clear Police Check and references are required; multiple roles and training opportunities are provided.

Qualifications

• Post-secondary education is preferred.
• Proven experience leading in dynamic environments.
• Exceptional customer service and conflict resolution skills.
• Experience in a leadership role and health & safety focus.
• Current Standard First Aid with CPR-C within 12 months.

Responsibilities

• Serve as a flexible, floating Duty Manager across YMCA Calgary South facilities.
• Provide excellent customer service, maintain safety and security, lead emergency response.
• Work flexible hours incl. evenings and weekends; multi-site duties.
• Coordinate emergency responses and ensure proper incident reporting.
• Support program areas, bookings, and facilitators for smooth operations.

Skills

Leadership

Customer service

Conflict resolution

Time management

Effective communication

Health and safety

First Aid CPR-C

Emergency response

Education

Post-secondary education preferred

Tools

Police Information Check

Job description

YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city.

Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, physical and mental wellbeing, child-care support, language instruction, affordable tutoring and more. We alsoensure that no one is turned away, lowering financial barriers for youth, adults and families through the generous donations of our community.

This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.

Duty Manager - South (Part-Time)

YMCA Calgary - South locations

Start Date: Immediately

Salary: $20.35/hour - $22.61/hour

• Successful candidates must be available to work on both weekday evenings and weekends.
• This is a flexible coverage position and does not have a regularly assigned shift. Successful candidates will support Duty Manager operations across all South YMCA locations, primarily during evenings and weekends, based on branch needs.

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:

• Complimentary YMCA Calgary membership including a linked membership for dependent children;
• Program discounts;
• Ongoing leadership development and opportunities;
• Leadership award opportunities;
• Scholarship opportunities;
• Paid recertification and training.

What qualifications are we looking for?

At YMCA Calgary we strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following;

• Post-secondary education is preferred.
• Proven experience acting as a leader, and applying the right skills to dynamic environments, people, and situations.
• Exceptional customer service skills
• Strong conflict resolution skills
• Experience in a leadership position.
• Interest in and dedication to Health and Safety policy and procedure
• Able to multi-task and demonstrate strong time-management skills
• Communicates effectively both orally and in writing
• Experience working in a health and safety role is an asset.
• Current Standard First Aid with CPR-C certificated within the last 12 months from an approved AB OHS provider. Asset if certification is issued by one of the following five Canadian organizations: Canadian Red Cross, Heart and Stroke Foundation, Lifesaving Society, St John's Ambulance and/or Canadian Ski Patrol.
• Evidence of a clear Police Information Check and Vulnerable Sector Search
• Three professional references

What does this role look like at YMCA Calgary?

The Duty Manager - South will:

• Serve as a flexible, floating Duty Manager resource, responding to staffing and operational coverage requirements across YMCA Calgary South facilities as needed.
• Provide excellent customer service, maintaining facility security and safety, and leading the emergency response when required..
• Ability to work flexible hours, including evenings and weekends with irregular and extended hours.
• Ability to work at multiple facilities across the association.
• Ability to work at times in a fast pace environment with high pressure and stress situations.
• Ability to use communication skills to deescalate situations.
• Ability to multi-task and prioritize to meet the needs and demands of facility operations.
• Take a proactive approach to ensure and maintain a safe work environment.
• Ensure facility security, following all opening and closing procedures.
• Respond to facility emergencies, first aid requests, incidents, and thefts.
• Accurate recording of incidents and interactions through internal reporting systems.
• Be aware of all programs and facility bookings; ensuring that facilitators have all necessary resources.
• Work in a team environment to provide excellent service; providing support to busy areas, tours, set-up of program areas and anything else required to ensure the smooth operation of the facility.
• The Duty Manager is responsible for coordinating the emergency response within the branch, including contacting emergency services and administering first aid and CPR when required.
• The Duty Manager must be alert at all times in order to prevent and respond to emergencies and health and safety concerns within the branch. As part of this position, walking throughout the facility and maintaining contact with all departments is necessary. Work environments will include all spaces within the facility including traditional office settings, the weight floor, and pool areas.

What qualities do we look for in YMCA Calgary Staff and Volunteers?

Our diverse team of staff and volunteers are committed to making a positive impact in the community. In addition, they model and are committed to the following competencies:

• Developing Self and Others: Developing people with a view toward present and future capacity.
• Building Purposeful Relationships: Relating to people authentically with their best in mind.
• Creating a Culture of Community: Gathering people to purpose and vision.
• Making Intentional Impact: Intending to make a difference every day.
• Thinking and Acting Strategically: Applying thoughts, words, and actions in service to the vision.
• Applying Business Acumen: Demonstrating excellence in technical skills and stewarding the YMCA Business Model.
• Innovating: Ability to know your environment, initiate and respond effectively to changing conditions.\ .

Please note that evidence of a clear Police Information Check with Vulnerable Sector Search is a requirement

YMCA Calgary is an equal opportunity employer. Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit. YMCA Calgary is currently not engaged in international recruitment efforts as we are required to demonstrate that we have exhausted all means of recruitment both locally and nationally.

Potential candidates will only be contacted if selected for an interview.

All applications are to be submitted online but for any position specific concerns or questions, please email [e-mail]