Duty Manager, Member Services & Safety

RiseMe; Calgary; On-site; CAD 22,000 - 33,000; Part time

Benefits offered by this job

Inclusive work environment

Growth and development opportunities

Employee referral program

Employee recognition programs

Job summary

The Glencoe Club is seeking part-time Duty Managers to join the Member Services Team in Calgary, Alberta. You will lead front-line operations, ensure safety standards, and deliver outstanding customer service while representing Club management.

This role emphasizes leadership, problem solving, and guest engagement. You will support daily operations, resolve inquiries, and maintain a welcoming environment for members and staff.

Qualifications

• High school diploma is required.
• Previous supervisory or leadership experience is an asset.
• Demonstrated leadership, decision-making, and problem-solving skills under pressure.
• Excellent verbal and written communication, with ability to interact professionally with members and staff.
• Must be able to stand/walk during shift and lift up to 50 lbs. Comfort with emergency procedures.

Responsibilities

• Ensure safety and well-being of members, guests and staff by applying safety and emergency procedures.
• Oversee daily operations to maintain a clean, safe, welcoming environment.
• Act as a visible leadership presence and resolve member/guest concerns.
• Uphold club policies and document incidents and maintenance issues.
• Learn and support Club systems (Northstar, System Admin, Resolver).
• Collaborate with departments to support events and daily operations.

Skills

Leadership

Customer service

Communication

Problem solving

Emergency response

Education

High school diploma

Tools

Microsoft Office

Facility management software

Job description

The Glencoe Club is seeking part-time Duty Managers to join the Member Services Team in Calgary, Alberta. You will lead front-line operations, ensure safety standards, and deliver outstanding customer service while representing Club management.

This role emphasizes leadership, problem solving, and guest engagement. You will support daily operations, resolve inquiries, and maintain a welcoming environment for members and staff.