Duty Manager

RiseMe; Calgary; On-site; CAD 22,000 - 33,000; Part time

Benefits offered by this job

Inclusive work environment

Growth and development opportunities

Employee referral program

Employee recognition programs

Job summary

The Glencoe Club is seeking part-time Duty Managers to join the Member Services Team in Calgary, Alberta. You will lead front-line operations, ensure safety standards, and deliver outstanding customer service while representing Club management.

This role emphasizes leadership, problem solving, and guest engagement. You will support daily operations, resolve inquiries, and maintain a welcoming environment for members and staff.

Qualifications

• High school diploma is required.
• Previous supervisory or leadership experience is an asset.
• Demonstrated leadership, decision-making, and problem-solving skills under pressure.
• Excellent verbal and written communication, with ability to interact professionally with members and staff.
• Must be able to stand/walk during shift and lift up to 50 lbs. Comfort with emergency procedures.

Responsibilities

• Ensure safety and well-being of members, guests and staff by applying safety and emergency procedures.
• Oversee daily operations to maintain a clean, safe, welcoming environment.
• Act as a visible leadership presence and resolve member/guest concerns.
• Uphold club policies and document incidents and maintenance issues.
• Learn and support Club systems (Northstar, System Admin, Resolver).
• Collaborate with departments to support events and daily operations.

Skills

Leadership

Customer service

Communication

Problem solving

Emergency response

Education

High school diploma

Tools

Microsoft Office

Facility management software

Job description

The Glencoe Club is a private, family-oriented sports and social club located in the Elbow Park neighbourhood of Calgary, Alberta. Our members can train and play in our leading edge sports and recreation facilities; grow and excel in our vast array of programs; enjoy our specialist services; dine in our first-class restaurants; and create life long memories with family and friends.

If you are genuinely passionate about our vision to be our members’ second home, providing excellence in all that we do, have a proven track record for creating exceptional experiences through your interactions and champion our values of respect, wellness, integrity, relationships, caring and innovation we want to hear from you.

We are seeking proactive and customer focused, part-time Duty Managers, to join our Member Services Team. As a Duty Manager you will play a pivotal role in ensuring smooth day-to-day Club operations, delivering outstanding customer service, and maintaining a safe and welcoming environment for all members and guests. You will be an essential member of the team, serving as a frontline representative of Club management and efficiently addressing inquiries and concerns from members, employees, and guests. If you are looking for an opportunity to apply your leadership, problem-solving, and customer engagement skills, we want to hear from you!

Responsibilities

• Ensure the safety and well-being of members, guests, and employees by applying fire, safety, accident prevention, first aid, and emergency response procedures, while conducting regular facility inspections and enforcing safety standards
• Oversee daily facility operations to maintain a clean, safe, well-maintained, and welcoming environment, ensuring equipment and amenities are operational and ready for use
• Serve as a visible and approachable leadership presence, responding promptly to member, guest, and employee concerns, resolving disputes when needed, and delivering exceptional customer service
• Uphold Club policies, rules, and standards of conduct, ensuring compliance and documenting incidents, violations, maintenance issues, and member feedback as required
• Develop proficiency in Club systems, including Northstar, System Admin, and Resolver, to support membership services, program registrations, operational processes, and incident management
• Collaborate with departments across the Club to support events, promotions, and daily operations, while maintaining required certifications and cross-training to provide frontline coverage and operational support to other departments, as needed

Qualifications

• High school diploma is required
• Previous supervisory or leadership experience in a recreation, customer service, or similar environments is an asset
• Demonstrated leadership, decision-making, and problem-solving skills, with the ability to remain calm and effective during emergencies and challenging situations
• Excellent verbal and written communication skills, with the ability to build positive relationships and interact professionally with members, guests, employees, and stakeholders of all ages
• Strong working knowledge of Microsoft Office and the ability to learn and utilize facility management, membership, and incident management software
• Knowledge of health, safety, and emergency response procedures, including the ability to enforce policies and promote a safe environment
• Must be comfortable standing or walking during the length of shift, be able to lift supplies weighing up to 50lbs and be able to respond quickly to incidents and operational needs throughout the facility
• Current ProServe, First Aid, and CPR certifications are considered assets

Why choose us

• An inclusive and diverse working environment highlighted by creativity and collaboration
• Opportunities for personal and professional growth including training and development
• Employee referral program that rewards the additional talent you bring
• Employee recognition programs to reward you for your incredible efforts

Additional Details

These arepart-time positions that report to the Member ServicesSupervisor. The primary hours for this position are weekday evenings and weekends, however, flexibility is required to work a variety of shifts, including weekdays, evenings, weekends, and holidays, as needed.

The successful applicant will be required to complete a background check as well as Respect in the Workplace and Respect in Sport certifications, prior to commencing employment.

October2, 2026.

Additional information about The Glencoe Club and career opportunities can be found at: www.glencoejobs.org.

We thank all applicants for their interest in working for the Glencoe, although only short-listed candidates will be contacted directly.