Dual Sales and Catering Coordinator

Hilton Homewood Suites - Vaughan; Vaughan; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Discount on Home and Auto Insurance

Discount on GYM membership

Employee Social Events

On-Site Parking

Hotel Discounts at Hilton properties

Job summary

Hilton Homewood Suites - Vaughan in Vaughan, Ontario, is seeking an organized Sales and Catering Coordinator to manage event details end-to-end, ensuring flawless execution and strong client relationships.

You will handle contracts, coordinate with Operations and F&B teams, upsell catering menus, and prepare BEOs and reports to maximize revenue. This role offers growth in a multicultural hospitality environment with comprehensive benefits.

Qualifications

• High School diploma or equivalent plus 1-year experience in a sales office or related field.
• Some College preferred.
• Must speak fluent English.

Responsibilities

• Handle all administrative functions of the Sales and Catering office, including contract preparation, filing, phone and email communication, mail organization, monthly reports, and showroom coordination.
• Respond to client inquiries, obtain event details, and maintain accurate and updated information.
• Resolve guest requests or complaints and elevate major concerns to the supervisor.
• Key Delphi operator – assist with reporting, updates, and managing business records.
• Prepare site information sheets, showrooms, signs, and sales kits, ensuring collateral is maintained.
• Promote teamwork through coordination with other hotel departments for VIP amenities, special requests, and service needs.
• Handle walk-in inquiries and direct sales opportunities to the appropriate sales manager.
• Coordinate sales programs and procedures, including flyers, fact sheets, tour packages, and creative promotions.
• Create and distribute monthly Sales and Catering duty calendars.
• Identify and qualify prospective businesses for sales managers.
• Prepare and distribute Catering reports and support internal meetings.
• Assist Sales Managers with FAMs, client events, and outside vendor services such as floral or A/V needs.
• Oversee wedding segment bookings, group accommodations, and reservation coordination.
• Promote and upsell Hilton amenities and wedding packages.
• Prepare and distribute Banquet Event Orders (BEOs) accurately and ensure all brand standards are met.
• Communicate event details clearly to Operations and F&B teams, updating changes promptly.
• Create event diagrams to support execution clarity.
• Schedule and process payments for all events in alignment with signed agreements and hotel financial policies.
• Feature Hilton catering menus and upsell enhancements to maximize revenue.
• Maintain client relationships and support repeat business through professional service and collaboration.
• Serve as liaison between clients and hotel departments to ensure accurate event details and timely updates.
• Collaborate with the Executive Cluster Sales Manager to ensure consistency and brand compliance.
• Assist with reporting and segment strategy execution.
• Support social media content and marketing initiatives as needed

Skills

Oral and written communication

Hospitality mindset

Planning and organization

Customer service

Stamina under pressure

Education

High School diploma or equivalent

Some College preferred

Tools

Amadeus

PEP GRO

OnQ

StayPMS

Job description

Hilton Homewood Suites - Vaughan, Vaughan, ON, CA

Salary Range: $50,000.00 To $55,000.00 Annually

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.

About the Hotel

Homewood Suites by Hilton has 140 rooms, owned and operated by Easton's Group of Hotels. conveniently located near top attractions in Ontario, including Canada's Wonderland, Vaughan Mills Mall and York University.

• Discount on Home and Auto Insurance
• Discount on GYM membership
• Employee Social Events
• On-Site Parking
• Hotel Discounts at Hilton properties

JOB OVERVIEW

This role is responsible for managing all event details from start to finish, ensuring flawless execution and maintaining strong client relationships. Success in the position requires exceptional organizational skills, strong attention to detail, and the ability to upsell catering packages and menu enhancements to maximize revenue.

DUTIES AND RESPONSIBILITIES

• Handle all administrative functions of the Sales and Catering office, including contract preparation, filing, phone and email communication, mail organization, monthly reports, and showroom coordination.
• Respond to client inquiries, obtain event details, and maintain accurate and updated information.
• Resolve guest requests or complaints and elevate major concerns to the supervisor.
• Key Delphi operator – assist with reporting, updates, and managing business records.
• Prepare site information sheets, showrooms, signs, and sales kits, ensuring collateral is maintained.
• Promote teamwork through coordination with other hotel departments for VIP amenities, special requests, and service needs.
• Handle walk-in inquiries and direct sales opportunities to the appropriate sales manager.
• Coordinate sales programs and procedures, including flyers, fact sheets, tour packages, and creative promotions.
• Create and distribute monthly Sales and Catering duty calendars.
• Identify and qualify prospective businesses for sales managers.
• Prepare and distribute Catering reports and support internal meetings.
• Assist Sales Managers with FAMs, client events, and outside vendor services such as floral or A/V needs.
• Oversee wedding segment bookings, group accommodations, and reservation coordination.
• Promote and upsell Hilton amenities and wedding packages.
• Prepare and distribute Banquet Event Orders (BEOs) accurately and ensure all brand standards are met.
• Communicate event details clearly to Operations and F&B teams, updating changes promptly.
• Create event diagrams to support execution clarity.
• Schedule and process payments for all events in alignment with signed agreements and hotel financial policies.
• Feature Hilton catering menus and upsell enhancements to maximize revenue.
• Maintain client relationships and support repeat business through professional service and collaboration.
• Serve as liaison between clients and hotel departments to ensure accurate event details and timely updates.
• Collaborate with the Executive Cluster Sales Manager to ensure consistency and brand compliance.
• Assist with reporting and segment strategy execution.
• Support social media content and marketing initiatives as needed

Use hotel systems (Amadeus, PEP GRO, OnQ, StayPMS) according to brand standards to manage inquiries and event details.

QUALIFICATIONS AND REQUIREMENTS

High School diploma or equivalent plus 1-year experience in a sales office or related field. Some College preferred. Must speak fluent English.

• Strong oral and written communication skills
• Friendly and hospitality focused
• Planning and organizational abilities
• Computer Skills
• Ability to work under pressure in a fast paced, stressful environment

This job requires ability to perform the following:

• Frequently standing up and moving about the facility
• Type at least 50 wpm; proficient PC computer skills Carrying or lifting items weighing up to 25 pounds
• Communicating with customers, employees, and third parties
• Use a keyboard to generate correspondence, reports, etc.
• Handling objects, products and computer equipment

Other:

• Communication skills are utilized a significant amount of time when interacting with clients and guests.
• Planning and organizational skills.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

Accessibility & Accommodation:

Homewood Suites by Hilton Toronto/ Vaughan Hotel is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.

Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.